Description ob Responsibilities • Be the Practice Ambassador by representing the physicians and office with confidence, enthusiasm, professionalism, and authenticity. • Articulate surgeon and office accolades. • Demonstrate exceptional customer service skills by anticipating the patient’s needs. Must be able to adjust tone and style to mirror the patient’s personality and establish rapport. Meet patients where they are. • Respond to patient’s questions quickly and accurately; whether in-person, email, text or over the phone. • Assess the patient’s status, both on a physical and emotional level. Identify areas of concern and notify office manager immediately. • Knowledgeable about plastic surgery procedures, and bloom services, including pre and post treatments. • Work closely with team members so that patient needs are always met and always willing to assist. • Demonstrate respect for the cultural and social differences that exist among people. • Use effective conflict resolution techniques. • Maintain strict patient confidentiality, according to HIPAA and office policies. • Greets patients warmly upon arrival, determines needs, and accurately records updates and corrections as needed. • Regularly checks patients in the lobby to ensure each is comfortable. Reassures those patients subject to excessive waits and informs clinical staff of status as needed. • Serves as primary individual responsible for answering telephone calls to the practice. • Evaluates chart data to verify all information has been received and completed, and signatures obtained. • Maintains organized patient charts and preparation of charts for clinic in a timely fashion. • Assists patients as they check out, such as scheduling next appointment, bloom appointment, accepting payment, etc. • Create Lux charts and handle calls from the surgical patient. • Assists in rescheduling patients as needed and confirmation of appointments. • Keeps inventory of clerical supplies and reorders as needed. • Always ensure a clean and tidy lobby. • Maintains proper office opening and closing procedures. • Performs other duties as requested by management. Requirements Answering Inbound Calls, Customer Service, Data Entry, Email Correspondence, Inbound Outbound Calls, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Schedule Appointments TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .