Responsible for processing new and re-orders received by phone, fax, mail, or walk-ins and maintaining positive relationships with patients and referrals. Call Center environment


Principal Accountabilities:


1. Maintains and updates monthly supply re-orders lists for ventilator, enteral, tracheotomy, diaper and sleep patients.
2. Works with patients, physicians, discharge planner and referral sources to obtain information required to process orders and re-orders.
3. Advises patient and caregiver on insurance benefits and financial responsibility.
4. Coordinates with other departments to provide delivery and setup of equipment.
5. Provides documentation required to qualify patients based on their insurance coverage.
6. Maintains patient and order information in the computer system.
7. Provides telephone inquiries regarding orders, insurance benefits and other service issues.
8. Performs other related duties as assigned.