**Reports to:** Nurse Manager/Director of Nursing **Positions Supervised:** RN, LPN, Patient Care Assistant, Care Concierge, Unit Secretary **Qualifications:** **Required:** + Current North Carolina RN licensure (or compact state) + Minimum two (2) years patient care experience **Preferred:** + Bachelor of Nursing + Specialty Certification + Experience working as a charge nurse in an acute care setting **Additional skills:** + Problem solving, flexibility, interpersonal communication skills and the ability to remain calm under high levels of stress + Ability to comply with all safety and health standards, and all rules, regulations, and orders which are applicable to the individual’s own position, actions, and conduct. + Demonstrates clear and concise verbal and written communication skills. + Able to perform multiple tasks at once in an organized manner. + Collaborates with nursing leadership to ensure resources are available to perform patient care. + A model for service excellence with outstanding communication and feedback skills + Ability to effectively function in all departmental assignments **Role Responsibility:** _Summary:_ The primary objective of the Patient Care Coordinator is to proactively manage patient flow while assuring effective, quality care. This is a highly visible position within the organization that requires exceptional communication and organizational skills. In partnership with leadership, the Patient Care Coordinator supports the assigned patient care area(s) and facilitates patient flow and a systematic flow and patient care. Duties include leading shift huddles, completing patient assignments, supporting daily operations, assuring team members meals, first-line resolution of patient/team members/provider complaints, elevating appropriate items to the Nurse Manager/Director of Nursing. Additionally, the Patient Care Coordinators support organizational quality initiatives and throughput goals as well as completion of required daily reports and checklists. **_Care Transformed._** Be a FirstHealth nurse and practice nursing in an environment that allows you to be the nurse you have always wanted to be. Join us for a once in a lifetime opportunity to create the future of nursing. We are intentionally transforming care delivery with innovative staffing solutions that support a holistic, patient focused services from admission to discharge. **Virtual Nursing:** Provides a comprehensive virtual technology platform that provides a partner in care to support 24/7 nursing care and complex patient needs in collaboration with the direct care nurse. The virtual nurse removes the administrative burden of the direct care nurse and allows you to focus on what matters – the patient! **_2-Neuro_** is a 27-bed medical unit which provides clinically excellent care for patients with neurological disease such as strokes, seizures, spinal cord injuries and neurosurgery. Support for patients and families with a complex plan of care is integrated into the care model.