At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!
FTE: 1.000000
Shift: Days
Location: 500 BUILDING
Summary:
The Patient Care Navigator provides administrative and clinical support to nurses, social workers, manager of Population Health/Quality and Director of Population Health/Quality. This role will utilize care management processes established by the Population Health program but is not limited to Population Health.
Experience/Education Requirements:
HS Diploma or GED required, Associates degree preferred.Knowledge, Skills, and Abilities Required:
HS Diploma or GED required, Associates degree preferred Previous experience in an ambulatory care setting Strong written and verbal communication skills required Exceptional interpersonal skills required Strong ability to multi-task EMR experience (Epic experience preferred) Bilingual highly desirable Intermediate proficiency with Microsoft Office programs Ability to function independently, to organize, and be self-motivated
License or Certification Requirements:
None
Responsibilities:
Daily monitoring of payer portals and reports to find inpatient discharges, Emergency Room discharges, or other high-risk patients. Provide patient outreach and assistance as it pertains to patient care flows according to policy and procedures. Document all patient communication and related activities in the Epic system and payer portals when appropriate. Monitor and review revenue, compliance, and communicate regarding scheduled appointments for transitional care visits with appropriate Site Supervisors. Work with patients and interdisciplinary care team to identify, educate, and alleviate extrinsic barriers to adherence (i.e. transportation, food insecurity, social services, financial concerns, pharmacy). Liaison to multiple departments, agencies, and provider offices (i.e. Loving Lift, inpatient social services, Mobile Integrated Health, Home Health Care, Primary Care offices, Internal Medicine offices, Pulmonology, Cardiology, Heart Failure Clinic, Coding/Billing). Monitor, evaluate, and document monthly care management readmissions and patients utilizing Home Health Care, Mobile Integrated Health and Loving Lift transportation. Identification, outreach and follow up in patients with gaps in preventative health maintenance and performs quality measure care gaps outreaches. Outreach to patients to ensure follow up visit with their PCP post inpatient or ER visit to the hospital. Provide education to patients on how to effectively manage their diagnosis at home (e.g. COPD stoplight education). Primary point of contact for designated for patients with chronic special needs and other identified “high risk” customers needing care management services. Mails, collects, scans and telephonically assists customers to complete health risk assessments. Assist in other administrative duties as needed.
Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.
Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.
Other information:
Exposure/Sensory Requirements
Exposure to:
Chemicals: White out for correction of typing/writing corrections.
Video Display Terminals: Average
Blood and Body Fluids: Low risk
TB or Airborne Pathogens: Low risk.
Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Required to communicate with physicians, hospital staff, and outside agencies.
Vision: Needed to perform chart review data, computer screen work, reading data and information.
Smell: NA
Hearing: Needed for telephone communication and communication with team members
Touch: Needed to write, computer entry, individual pages of chart for review.
Activity/Lifting Requirements
Average Hours per Week: 40
Shift: Days
Percentage of time during the normal workday the employee is required to:
Sit: 70%
Twist: 2%
Stand: 10%
Crawl: 0%
Walk: 9%
Kneel: 1%
Lift: 4%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 2%
Reach above shoulders: 1%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Not Required
Up to 20 lbs: Not Required
Up to 35 lbs: Not Required
Up to 50 lbs: Not Required
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 120
Twist: 1
Stand: 30
Crawl: 0
Walk: 10
Kneel: 1
Lift: 5
Drive: 0
Squat: 1
Climb: 0
Bend: 2
Reach above shoulders: 1
Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 80%
Pushing & pulling Normal weight:
Fine Manipulation: Computer entry, writing.
Repetitive use of foot or feet in operating machine control: None
Environmental Factors & Special Hazards
Environmental Factors (Time Spent):
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors, Dust
Special Hazards: NA
Protective Clothing Required: None