**Overview** At St. Luke’s, our dedicated team of Patient Care Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Our patients come from all walks of life and so do we! We foster an environment that embraces our employees' unique strengths, experiences and perspectives which drive our exceptional patient-centered care. We strive to build a positive, supportive, and inclusive culture to deliver exceptional patient experiences and create a strong work environment. **What you can expect from this role:** + Under direct supervision, performs basic, routine duties of limited scope and complexity. + Collects patient balances and handles financial assistance documents that are routine in nature. Referring more complex issues to higher levels. + Answers a high volume of calls. Obtains client information by answering telephone calls; interviewing clients; verifying information. + Performs standardized and routine tasks. + Resolves routine questions and problems and refers more complex issues to higher levels. + Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures. + Performs other duties and responsibilities as assigned. **Minimum Qualifications for this Role:** + Education: High School Diploma or Equivalent. **What’s in it for You:** At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. _St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law._ _*_ _Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers._ **What’s in it for you** At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals. St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law. *Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers. **Default: Location : City** _Boise_ **Category** _Admin/Clerical/Customer Support_ **Work Unit** _Patient Access Resource Center System Office_ **Position Type** _Full-Time_ **Work Schedule** _DAY_ **Requisition ID** _2024-93986_ **Default: Location : Location** _US-ID-Boise_ **Work Location : Name** _701 Morrison Knudsen Dr, Boise, St Luke's Plaza 2_