Welcome page Returning Candidate? Log back in! Patient Care Specialist Job Locations US-OK-OKLAHOMA CITY ID 2025-159733 Line of Business Amerita Position Type Full-Time Our Company

Amerita

Overview

The patient care specialist will serve as the Voice of Amerita and will be the primary contact for our patients, pharmacies, and medical professionals utilizing Amerita’s services. The specialist will field inbound and outbound requests such as: calls to onboard new patients, schedule refill orders, completing patient assessments, and addressing financial concerns.

Responsibilities Practices first call resolution to help health care providers and patients with their pharmacy needs, answering questions and requestsPhone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as neededInbound calls should be handled using first call resolution customer service practicesObtains supply inventories from patients/clients and communicates information obtained to the Pharmacist as required and documents all communication in patient progress notes on the pharmacy computer systemNotifies patients/caregivers regarding coverage and payment responsibilities. Collects co-pay balances or out of pocket balancesParticipates in management, departmental, and intra-departmental meetings, and quality improvement activitiesPerforms activities related to the practice of pharmacy in accordance with state and federal laws and REMS programs Qualifications High School Diploma or GEDAssociate or Bachelor’s degree, Licensed/registered pharmacy technician or as required by state law, Previous experience in Pharmacy, Nationally Certified Pharmacy Technician desiredRegistration with Board of Pharmacy as required by state law, Certified Pharmacy Technician (PTCB), Advanced Certified Pharmacy Technician preferred2+years pharmacy experience3+years pharmacy experience preferredPharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.Specialty pharmacy operations, leadership skills desiredIndependent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great time-management skills.

 

About our Line of Business Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness and entrepreneurial spirit of a local provider. For more information about Amerita, please visit www.ameritaiv.com. Follow us on Twitter and LinkedIn. Additional Job Information Percentage of Travel:  0-25%