Position Purpose:
The ED Patient Care Specialist provides care to patients in the ED under the supervision of the registered nurse. This care focuses primarily on personal hygiene, nutritional needs, and activities of daily living. The ED Specialist performs receptionist, secretarial, housekeeping, and restocking duties and serves as communication liaison in the department. With excellent customer service skills, the ED Patient Care Specialist performs sterile and non-sterile specimen collection (phlebotomy and straight catheterizations) upon the completion of skill competency validation in accordance to MercyOne North Iowa policy and procedure guidelines.
What you will Do:
A. Assists with patient’s physical, psychosocial, environmental, spiritual, social and education needs and supports the patient's plan of care throughout patient’s stay.
B. Effectively communicates pertinent patient changes/conditions to the Registered Nurse and multidisciplinary team to achieve desired patient outcomes, and documents in the electronic/paper medical record in an accurate/timely manner.
C. Provides for patient comfort, safety, and protects dignity, privacy and confidentiality.
D. Communicates with internal/external customers/colleagues in a courteous, positive, empathic and professional manner, and accepts assignments willingly.
E. Attends and participates in departmental/organizational meetings, in-services and educational opportunities. Department meeting attendance requirement: 80% with 50% in person if department meetings are available by webinar.
Hours/Schedule:
0800-2030 Every Friday
Minimum Qualifications:
Education
1. High school diploma or equivalent is required.
AND one of the following:
2. Successful completion of formal Nurse Aid course/training verified through transcript or original program certificate of complete, required.
OR
3. Currently enrolled in an A.D.N., B.S.N., program with successful completion of first semester of A.D.N. program; OR first year completion of nursing courses in BSN; OR
Graduate of an A.D.N., Diploma, BSN; MA, Surgical Tech or LPN program; OR EMS, or EMT.
OR
4. Registered on State of Iowa Nurse Aide registry listing as “Active” or eligible, preferred.
Experience:
1. Nursing Assistant experience preferred
2. Basic computer skill required.
3. Previous blood drawing is preferred.
4. Medical terminology training or proficiency preferred.
Special Skills and Competencies:
1. Ability to prioritize multiple orders or requests in a rapid and accurate manner in order to provide timely service to all patients.
2. Must have excellent customer service skills.
3. Must have the ability to communicate effectively with other hospital personnel and patients
4. Must be able to work independently and follow through on assignments with minimal direction.
5. Understands that errors may have serious consequences for patients.
6. Must be able to read, write and/or speak English.
7. Completes the following mandatory courses (check all that apply):
---Must provide proof of Basic Life Support (BLS Provider-American Heart Association or Professional Rescuer-American Red Cross) prior to employment or within 60 days of hire and maintains current status.
---Must provide proof of Mandatory Reporting for Child and Dependent Adult Abuse training prior to employment or within 6 months of hire and maintain current status per State of Iowa guidelines
Position Highlights and Benefits
Education Assistance offered
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
Competitive wages; including weekend and night differentials
Generous paid time off program
Retirement Savings program with employer match starting on Day 1
Ministry/Facility Information:
MercyOne North Iowa Medical Center provides expert health care to 15 counties.
MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.
With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.
MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.