Hillside Animal Clinic has been a trusted name in Floyds Knobs, Indiana, since 1973, providing exceptional care to Southern Indiana and the Louisville Metro area. We are proud to serve a diverse range of animals, from beloved dogs and cats to horses, cows, llamas, alpacas, goats, sheep, rabbits, rats, and more. Our comprehensive services include boarding, surgery, orthopedic procedures, ultrasound, radiography, dentistry, and 24-hour emergency care, ensuring our patients receive top-notch care whenever they need it. Our clinic thrives on a welcoming environment where teammate dedication meets client loyalty. We take pride in fostering long-term relationships, making Hillside a cornerstone of the community. Located near Louisville's bustling metro area, Floyds Knobs offers a blend of small-town charm and urban convenience. Whether it’s exploring the rolling hills, indulging in local dining, or enjoying outdoor adventures, the area provides a fulfilling lifestyle. If you’re a passionate veterinary professional eager to join a team that values collaboration and compassion, we invite you to apply and become part of our mission to deliver exceptional care to animals and their families. Reporting to the Hospital Manager, the Patient Care Team Manager is responsible for assisting the Hospital Manager within our fast-paced, multi-doctor veterinary hospital. Assisting the Hospital Manager with HR functions including hiring/staffing, training, performance management, and instituting/maintaining compliance with policies and procedures that ensure safe and efficient practices within the hospital environment, as well as administrative tasks and client relations. Job Duties and Responsibilities Maintain a positive attitude in all interactions with clients, pets, and teammates. Partners with the Hospital Manager to address staffing needs including hiring, training, reviewing, and coaching staff. Utilize hospital computer systems to document medical records and communicate with clients and teammates. Approve daily timesheets and correct schedules in Dayforce. Reconcile End of Day reports and check daily deposits. Proactively demonstrate the ability to show empathy towards clients and treat pets with compassion and respect. Address and work to resolve employee conflict and behavior. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, cash and credit card handling procedures, and opening and closing procedures. Meeting and exceeding business goals and objectives. Must possess excellent communication and conflict management skills. Experience leading a diverse work force and establishing a positive team environment. Experience leading a team in a veterinary environment is a preferred. Flexible scheduling including some holidays and weekends. Previous clinical veterinary experience. Health Care Plan (Medical, Dental, & Vision) Retirement Plan (401K) Life Insurance (Basic, Voluntary, & AD&D) Short Term Disability Paid Time Off SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs Teledoc Discounted Veterinary Care EAP (Employee Assistance Program) A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth. Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people. Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).