Demonstrates knowledge of the NYU Langone Health Core Values and incorporates them into the performance of duties. Demonstrates respect for patient confidentiality, privacy, dignity, and rights Demonstrates accountability for supplies, equipment, and environmental support. Assists in the collection of data for the units Quality and Performance Improvement Program that includes patient satisfaction and other measures. Assists the nurse in the review and corrective action plans regarding patient/family response, and satisfaction. Recognizes own limitations and requests assistance when needed. Discusses educational concerns and goals with the Nurse Manager or appropriate leadership. Seeks learning resources for identified learning needs. Participates in the orientation process of other patient care technicians. Participates in unit meetings and conferences. Completes annual mandatory education requirements for patient care technicians. Demonstrates an awareness of the needs and behaviors of specific patient age groups and different cultures. Assists in supporting unit activities as requested. Assists in emergency situations as directed. Utilizes specialized skills and safety when carrying out specific tasks of patient care as assigned, including phlebotomy, fingersticks for glucose, and electrocardiograms. Demonstrates understanding of infection prevention and control standards. Assists in data collection and activities as assigned. Assists in maintaining safety and comfort needs of patients and families. Assists with admission, transfer and discharge procedures per unit / service operations. Verbally and non-verbally communicates responsiveness and support to patients, families, and other staff. Observes general behavior and reports same to the registered nurse to whom assigned. Performs safety observations for patients on continuous observation or in restraints, per policy and as directed. Provides assistance to patients in the activities as applicable. Completes delegated responsibilities as directed by the registered nurse. Uses a clear, caring and respectful communication style with patients and families, nurses and other members of the health care team. Functions as a respectful member of the health care team. Answers patients call lights promptly and effectively; completes patient requests for assistance with personal care and activity, and reports those requests not within the role of the patient care technician to the professional nurse assigned to the patient. Reports all observations concerning patients to the professional nurse responsible for the patient on a given shift Responds to requests for specific tasks as delegated by any registered professional nurse. Provides for security of patients personal property, and handles valuables according to hospital procedure. Maintains cleanliness of the nursing unit as appropriate to position. (i.e., utility room, unit refrigerators, etc.). Gives direct assistance to all team members, including registered nurses, licensed practical nurses, physicians, nursing attendants, patient unit clerks, escort, dietary and other health care employees. Assists in having patient ready for scheduled appointments including placing the patient on a stretcher or in a wheelchair.Runs errands to other departments, including but not limited to, the delivery of specimens and equipment. Assists in keeping patient environment, patient equipment and patient care areas/units clean, safe and orderly. Ensures that necessary equipment and supplies are present in the patient rooms and on the unit.