Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position is looking for a Patient Check-In Representative to join the Atrius team at our Bourne, Chelmsford, Concord, Easton and Norfolk locations offering various full time schedules. These locations have a lot to offer to build your customer service and check in experience, a generous benefits packages, and endless opportunity for growth to make the career you want.

Under general supervision, professionally greets all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Checks patients in, in order to inform clinical unit of patient’s arrival. Collects payments for visit and outstanding balances, as necessary.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Related Associate’s degree in Business or related field preferred.

EXPERIENCE

At least one year experience in a business role (i.e., healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery required; healthcare setting preferred. Working knowledge of medical office check-in is preferred. Working experience with cash handling and end of day balancing procedures is preferred.

SKILLS

Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills. Attention to detail, demonstrated multi-tasking skill. Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email) required. Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balancer terminology (deductible, co-pay, co-insurance) is preferred. EMR proficiency preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

Up to 8% company retirement contribution,Generous Paid Time Off10 paid holidays,Paid professional development,Generous health and welfare benefit package.

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.

SUMMARY

This position is looking for a Patient Check-In Representative to join the Atrius team at our Bourne, Chelmsford, Concord, Easton and Norfolk locations offering various full time schedules. These locations have a lot to offer to build your customer service and check in experience, a generous benefits packages, and endless opportunity for growth to make the career you want.

Under general supervision, professionally greets all patients entering the practice for medical appointments. Verifies patient demographics and insurance information, making any necessary changes in the Practice Management System. May obtain and enter appropriate referral information. Ensures all patients have completed and signed all forms as needed. Checks patients in, in order to inform clinical unit of patient’s arrival. Collects payments for visit and outstanding balances, as necessary.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Related Associate’s degree in Business or related field preferred.

EXPERIENCE

At least one year experience in a business role (i.e., healthcare or hospitality check in with cash handling, insurance verification, payment collection, banking, billing or end of the day reconciliation) with direct patient or customer service delivery required; healthcare setting preferred. Working knowledge of medical office check-in is preferred. Working experience with cash handling and end of day balancing procedures is preferred.

SKILLS

Demonstrated customer service and recovery skills, strong verbal, written and telephone communication skills. Attention to detail, demonstrated multi-tasking skill. Strong computer skills (keyboarding, data entry and moving quickly between multiple application systems, proficient in email) required. Working knowledge of medical office check-in function including health plan coverage and referrals, authorizations, patient balancer terminology (deductible, co-pay, co-insurance) is preferred. EMR proficiency preferred.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

Benefits Include:

Up to 8% company retirement contribution,Generous Paid Time Off10 paid holidays,Paid professional development,Generous health and welfare benefit package.