*Description* Summary: The Patient Concierge Associate is responsible for managing the Discharge Lounge while welcoming and greeting patients and meeting the patient's needs as they wait to be discharged from Hospital. This role will manage the patient experience while in the lounge and ensure a smooth transition from the hospital. Responsibilities: 1. Meet and Greet patients in a professional and courteous way 2. Assure patients are comfortable and their needs are supported 3. Ensure the lounge area is maintained and presented to the highest possible standard 4. Responds quickly to patients requests and manages the patient experience 5. Log and maintain accurate records of each patient visit 6. Monitors and assists discharged patients and ensure discharge procedures are being followed 7. Round on patients in units assuring excellent customer service to increase loyalty 8. Provide feedback to Director on patient issues that need to be addressed. 10. Maintains and Models Nuvance Health Values. 11. Demonstrates, regular, reliable, and predictable attendance. Education: HS GRAD/EQUIVALENT Other Information: *Minimum Knowledge, Skills and Abilities Requirements:* * Team player and ability to work in collaboration with all level of employee * Flexible and Ability to adapt to change and work in a team based environment * Effective oral/written/verbal communication and customer service skills. * Proficient computers skills including Microsoft Word and Excel * Proficient EMR skills Working Conditions: Manual: Some manual skills/motor coord & finger dexterity Occupational: Little or no potential for occupational risk Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force Physical Environment: Generally pleasant working conditions Company: Danbury Hospital Org Unit: 700 Department: PT Relations Programs-DH Exempt: No Salary Range: $16.50 - $27.67 Hourly We are an equal opportunity employer Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law. We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.