Job Summary The Patient Contact Center answers and routes all incoming calls for the company. You will be responsible for answering high-volume incoming calls to service a variety of patient requests, such as schedule appointment and update medical and demographic information; additionally, perform outbound calls to patients as needed for rescheduling. The position may require occasional early evenings and Saturdays. Duties and Responsibilities + Answer all incoming calls and expedite as quick and efficiently as possible. + Create an Exceptional Experience for all patients. + Speak with all new and established patients and schedules office appointments via phone. + Using the telephone and computerized appointment scheduling program, schedule all patient appointments, according to physician-specified protocols. Inform patients of the information needed by the registration team; provide patients several scheduling options. + Retrieve messages from voice mail system from patients who wish to schedule appointments. + Prospectively inform all new and established patients about the practices payment at the time of service policy, and ensure understanding to arrive with referral forms, x-rays, etc. + Use electronic medical records to document patient charts and relay patient questions/concerns to the appropriate provider/person. + Refer all new patients to patient portal when possible and mail new patient packet as needed. + Re-schedule patients as needed. + Maintain patient confidentiality. + Attend team efficiency meeting with supported providers and their teams. + Communicate with providers as needed. + Complete all other duties assigned by Team Lead/ Supervisor, Practice Manager, or Administrator. Qualifications Requirements and Qualifications + Associates degree preferred; HS diploma or GED required. + 2+ in a customer service role; 1+ years medical office experience preferred. + EMR experience preferred. Physical Demands + Position requires manual and finger dexterity and hand-eye coordination. + Involves standing, sitting, and walking. + Team member will occasionally be asked to lift and carry items weighing up to 10 pounds; normal visual acuity and hearing are required.