Patient Coordinator I – Records Coordinator

Responsibilities:

 

1. Procure Medical Records: Retrieve and compile medical records for all new patients entering Karmanos Cancer Institute.

 

2. External Record Requests: Initiate and track requests for medical records from external healthcare facilities as needed.

 

3. Electronic Record Management: Separate and upload medical records into the Cerner Electronic Medical Record (EMR) system, ensuring data accuracy and confidentiality.

 

4. Physical Media Handling: Receive, sort, and manage CDs and slides, delivering CDs to the Picture Archiving and Communication System (PACS) office when necessary.

 

5. On-site Office Duties: Attend the Detroit office once a week to sort and log incoming mail. Additionally, visit the Southfield office once a month to perform similar tasks as needed.

 

6. Fax Management: Label and organize all incoming faxes in the designated fax box located on the shared drive, ensuring documents are easily accessible to relevant team members.

 

7. Collaboration: Maintain regular communication and collaboration with the patient navigator team to ensure the seamless exchange of information and records.

 

8. Daily Huddle Tracking: Complete the daily huddle tracking sheet detailing workload completion and sharing updates with the team.

 

9. Team Support: Act as a team player, providing assistance to colleagues when they are overloaded with tasks.

 

10. ROI Retrieval: Collect Release of Information (ROI) forms from the front lobby as needed.

 

11. Communication with Clinical Staff: Maintain good communication with clinical staff, including physicians and nurses, to facilitate the retrieval of essential patient records.

 

12. Record Requirements: Ensure that all new patients have at a minimum, a pathology report and a recent physician note. Communicate any missing records promptly.

 

13. Medical Record Logging: Enter all received records into the Medical Record Log system, documenting session numbers for pathology slides to ensure accuracy and facilitate a quality handoff to the clinic team

 

• High school diploma required. Bachelor's degree preferred.   • Two years of customer service or healthcare-related experience.   • PC and word processing skills are required.   • Knowledge of billing and managed care programs preferred.   • Familiarity with third-party insurance verification, authorization, and referral procedures preferred.   • Familiarity with cancer-related information and terminology.   • Good interpersonal skills.   • Excellent written and verbal communication skills.       Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information Schedule: Full-time Requisition ID: 24006010 Daily Work Times: TBD Hours Per Pay Period: 80 On Call: No Weekends: No