Job Details

About ChristianaCare:

ChristianaCare was recognized as one of "America's 100 Best Hospitals" by Healthgrades, selected as one of the Most Wired Hospitals in the US by the American Hospital Association, and ranked by US News & World Report as the #3 'Best Hospital' in the Philadelphia region out of more than 90 hospitals. To learn more click on this link https://www.youtube.com/watch?v=AZtpU0ib3t8

When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States! Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:

Full Medical, Dental, Vision and other insurance benefits

403 (b) with an employer match

Diverse and Inclusive culture

Generous paid time off with annual roll-over and opportunities to cash out.

The Patient Digital Ambassador (PDA) is the main point of contact for patient engagement in virtual care.  The PDA is responsible for registering patients, assisting patients with registering for the ChristianaCare portal, setting up and troubleshooting monitoring technology, monitors clinical dashboards, and facilitates escalation of clinical alerts to the Virtual Registered Nurse (VRN) and/or provider as necessary.  The PDA ensures timely set up of ordered services and assists the patient in navigating virtual care.

Shift:

The 8-hour shift is a flexible day mostly 8a-4:30p and evening rotation and holiday rotation. Must be available between the hours of 8:00a.m. to 8:00p.m. Schedule will be flexible between these hours.

PRINCIPAL DUTIES AND RESPONSIBILITIES:  

Utilizing computer camera, virtually greets the patient and facilitates the virtual health registration process.Schedules appointments with awareness of insurance and providerAssists patient with setting up ChristianaCare portal account and provides overview of portal functionsVirtually obtains and records patient vital signs and updates the electronic health record (EHR)Completes necessary patient-specific documentation and obtains appropriate consent for treatment.Ensures EMR is up-to-date with all pertinent test results in preparation for visitEnrolls patient into virtual monitoring as directed by the VRN or providerObtains test results from external providers and ensures appropriate placement in the EHRCloses appropriate quality gaps in careWorks with patient and family/support person to set up monitoring device and ensures connection to appropriate dashboard.Tests monitoring device with patient and/or support person.Monitors clinical dashboard in accordance with established protocols and escalates clinical indicators to the VRN or provider in accordance with established protocols.Ensures timely return of telemonitoring equipmentAnswers all phone calls in a professional manner and relays accurate messagesCommunicates with members of the healthcare team through electronic software, placing messages in appropriate locations in the EHR or software.Handles patient call backs relaying information per the direction of providerFacilitates scheduling of referrals based on patient and practice needs.Facilitates collection of copays electronicallyFacilitates scheduling of all tests, procedures and surgeries as per practice needs.Perform clerical duties as assigned by supervisorPerforms other related duties as required

Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

SPECIAL REQUIREMENTS:

For Medical Assistants only:  Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) required if working in state of New Jersey.

EDUCATION AND EXPERIENCE REQUIREMENTS:

Associate degree in health related field required, bachelor degree preferred; or a graduate of a recognized Medical Office Assistant Program orHold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)2 years’ experience as a Medical Assistant, is preferred.

Post End DateFeb 28, 2025

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.