Position Description

Responsible for communications between the nursing units and the Food Service Department in regard to patient menus, diet changes, and general patient services. Reads the patient menus to patients twice daily. Edits patient selections to meet restrictions associated with diet orders. Organizes and manages diet orders in a timely and effective manner. Develops menu tallies of special requests. Must be familiar with dietary restrictions on special, modified diets to ensure optimal patient care and satisfaction. Assembles trays for patients and deliver meal trays to patient rooms and nursing units. Assigned to highest priority patient care areas. Occasionally, may also prepare salads, desserts, beverages and other miscellaneous food items. Assists the supervisors/leads in the daily operation of the patient services program. Assists with customer service recovery initiatives. Responsible for onboarding and training new associates.

Position Requirements

REQUIRED:
1. Six (6) months customer service or food service experience. 2. Six (6) months to one (1) year healthcare food service experience. 3. Demonstrated knowledge of common diet modifications. 4. Ability to perform basic mathematical calculations. 5. Ability to problem-solve in a customer service environment. 6. Current BLS card (CPR). Class will be provided upon hire.
PREFERRED:
1. Two years food service experience.

Service Area Overview