Job Summary

The Patient Education Coordinator is responsible for developing, implementing, and overseeing educational programs aimed at improving patient outcomes. This includes assisting with the development of educational materials, conducting multidisciplinary training sessions bridging patient education and quality management data, and facilitating changes to decrease readmission rates based on identified findings. The Patient Education Coordinator facilitates patient and community education opportunities promoting CAMC Health System, Inc. and its professions through education to local and regional clinical affiliates.

Responsibilities

1. Serve as the primary administrator for patient education and community engagement programs.

2. Ensure appropriate activities are developed that assess educational and clinical needs, promote the achievement of educational objectives, and develop metrics that monitor/measure activities for identified goal attainment.

3. Establish and maintain working relationships with education leaders to affect and align policy, procedure, and administrative oversight of patient education management.

4. Develop policies and procedures in accordance with the CAMC Healthcare System guidelines and practices, and to align with regulatory standards when necessary.

5. Direct integration of CAMC Healthcare System quality improvement and patient safety initiatives into all education and training activities.

6. Collaborate with multidisciplinary team members to identify patient educational needs and develop tailored educational strategies to improve patient comprehension and engagement.

7. Assess patients’ and their families’ educational needs, preferences, and learning styles to ensure that the information provided is both relevant and accessible to each patient.

8. Provide health literacy support to patients, families, and the communities served by CAMC Health Systems, Inc. by fostering an understanding of complex health conditions and treatment options.

9. Track and monitor the effectiveness of educational programs by evaluating patient knowledge retention and behavior changes. Adjust educational approaches as necessary to improve outcomes and patient satisfaction.

10. Continuously update knowledge of medical trends, treatments, and educational strategies to ensure patients receive the most current and accurate information.

11. Participate in community outreach and educational programs to increase overall health literacy and awareness in diverse patient populations.

12. Prepare and present administrative reports that may be required for the Multidisciplinary Patient Education Council (MDPEC), CHERI, or CAMC board requirements.

13. Direct development of educational activities – professional, community and patient – that require traditional and non-traditional program formats including the utilization of technology and media/production development.

14. Work with planning committees to identify/assess educational/clinical needs, promote the achievement of educational objectives and develop metrics that monitor/measure activities for identified goal attainment.

15. Participate in strategic and annual planning processes for patient education. Align education plan to CHERI and CAMC strategic and annual planning processes.

16. Direct development of intranet and internet strategies as sites for educational audiences.

17. Conduct, facilitate, and instruct programs as needed. 

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact)

The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients.

Competency Statement

Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist.

Common Duties and Responsibilities
(Essential duties common to all positions)

1. Maintain and document all applicable required education.
2. Demonstrate positive customer service and co-worker relations.
3. Comply with the company's attendance policy.
4. Participate in the continuous, quality improvement activities of the department and institution.
5. Perform work in a cost effective manner.
6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations.
7. Perform work in alignment with the overall mission and strategic plan of the organization.
8. Follow organizational and departmental policies and procedures, as applicable.
9. Perform related duties as assigned.

Education 

• Bachelor's Degree (Required) Bachelor’s degree in Nursing, Health Education, Public Health, or a related field (Master's degree preferred).Substitution: May substitute a bachelor’s degree in nursing and 7+ years’ experience for the Master’s degree. Certification as a Health Education Specialist (CHES) or other relevant certification is a plus. Experience in patient education, nursing, or a healthcare-related field.

Credentials 

• Cert Health Educ SpecCertification as a Health Education Specialist (CHES) or other relevant certification is a plus.

Work Schedule: Days

Status:  Full Time Regular 1.0

Location: Chesterfield Bldg 4-Center for Learning & Research

Location of Job: US:WV:Charleston

Talent Acquisition Specialist: Tamara B. Young tammy.young@vandaliahealth.org