Job Description:

Baptist Health is looking for a Patient Engagement Pharmacy Technician to join our call center team at our new Central Pharmacy in LaGrange, KY. Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.Uses available software tools to synchronize patient medication refills.Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.Provides excellent care showing empathy and compassion to patients and caregivers.Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift. Escalates problems to a pharmacist or manager if unable to resolve independently.Assists in training new staff and contributes to team meetings.

Minimum Education and Training

High School Diploma or equivalent required.If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy before or on the date of hire (no testing is required; only a completed application and fee).

Preferred Experience

Previous retail, mail order, central/call center pharmacy work experience preferred.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.