Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations. Position Summary: We're looking for a committed, professional full-time Patient Engagement Specialist for our Jackson Heights location. The ideal candidate is someone who is empathetic, friendly with excellent communication skills. The Patient Engagement Specialist will utilize referrals, CRM tools, etc. to enhance and increase patient engagement. Take inbound referrals (website, calls) from patients or health care organizations, describe Apicha services, schedule new patient intakes and refer to other services as needed. Make follow-up outbound calls to prospective or existing patients to discuss Apicha’s services and schedule appointments. Utilize phone, scheduling, and CRM tools to manage call results data and scheduling, ensuring the highest quality customer service in every interaction. Qualifications: + High school diploma/GED required, college education preferred. + bi-lingual (Spanish or Mandarin) preferred. + Adept at learning and using computer systems + Familiarity with eClinical Works, Sales Force, Outlook. + Proficiency with managing phone conversation and navigating computer tools simultaneously and seamlessly. + Ability to work available shifts between 9:00 a.m. - 7:30 p.m. EST + Experience in customer service or sales role preferred + Strong written and oral communication skills including ability to communicate effectively with all level of patients and employees + Strong time management skills and keen eye to detail. + Ability to manage all situations in a calm and positive manner. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.