Welcome page Returning Candidate? Log back in! Patient Engagement Supervisor Job Locations US-TX-SAN ANTONIO ID 2024-155496 Line of Business Amerita Position Type Full-Time Our Company

Amerita

Overview

Amerita is a leading provider of Specialty Infusion services focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. As one of the most respected Specialty Infusion providers in America, we service thousands of patients nationwide through our growing network of branches and healthcare professionals.  

The Patient Engagement Supervisor will monitor and provide staffing direction in their specific workflow vertical. They will work closely with their Patient Engagement Manager to ensure completion of all tasks in their designated vertical and meeting goals. Responsibilities include, but are not limited to; scheduling, adjusting personnel to meet work volume needs and service levels, training, employee coaching, and performance management, including disciplinary action when needed.

 

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays 

Responsibilities Supervises patient engagement staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover Communicates effectively with coworkers and customers, and successfully resolves issuesAssists manager in day-to-day call center operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skillsManages and reports on daily activity of vertical team members, including monitoring of daily workflow and Pulse reportingWorks with management to control operating expenses by effective utilization of personnel, equipment, and supplies to maintain and improve services within approved budgetWorks with patient engagement management to gain a thorough understanding and working knowledge of job functions performed by each team memberWorks with patient engagement management to recruit, select, hire, orientate, develop, and train new associatesOn an ongoing basis, evaluates, coaches, and utilizes performance management practices to motivate and set expectations for technician staffIn collaboration with management, drafts and delivers effective corrective action plans and disciplinary action to associates performing at substandard levelsWorks with Patient Engagement Manager and/or Director of Operations on other responsibilities, projects, implementations, and initiatives as neededPhone support- Communicates with patients and physician office staff to resolve issues, coordinate medication deliveries, collect co-payments, answer questions, triage calls to appropriate departments as needed. Inbound calls should be handled using first call resolution customer service practicesCompliance with professional practice and patient confidentiality lawsContributes to team effort by accomplishing related tasks as needed and other duties as assignedConducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards Qualifications High School Diploma or GED requiredBachelor’s Degree, Advanced Certified Pharmacy Technician, Licensed/registered pharmacy technician or as required by state law, previous experience in Pharmacy, Nationally Certified Pharmacy Technician desired3+ years pharmacy experience, previous leadership experience required5+ years pharmacy experience, Previous supervisor experience desiredExcellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology, advanced typing, math and analytical skills requiredSpecialty pharmacy operations, leadership skills, independent decision-making abilities, able to conduct research, be resourceful, and self-reliant, excellent communication skills desiredIndependent worker, good interpersonal skills, excellent verbal and written communications skills, ability to work independently, work efficiently to meet deadlines and be flexible, detail-oriented, great timemanagement skills, leadership required

This position requires a significant amount of computer time, including keyboard entry and viewing text on a standard computer monitor.

While performing the duties of this job, the employee is regularly required to sit and talk or listen.

The employee is frequently required to walk and use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

About our Line of Business Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness and entrepreneurial spirit of a local provider. For more information about Amerita, please visit www.ameritaiv.com. Follow us on Twitter and LinkedIn.