Job Description:

Under the direction of the manager, the Patient Equipment Care specialist – Field / Delivery is accountable for intaking, coordinating, and ensuring timely implementation of Home Medical Equipment and supply orders.

Schedule:

Position will require up to 2 weeknights of paid on-call per week and 1-2 weekends of paid on-call per month

This position splits time between working in patients' home and in the office. Primary work will be in patients' homes providing care and education on the use of medical equipment and supplies (Oxygen, CPAP, Wheelchairs, etc.). Time working in the office is spent answering phones, computer work, and helping walk-in patients. Must have exceptional customer service and office skills

This position fills patient orders, coordinates deliveries, and responds to patient requests in a timely manner. As a valued member of the team, this position provides important patient education and will facilitate patient set ups or fittings in a one on one situation.  The Patient Equipment Care Specialist – Field / Delivery is also responsible for making timely deliveries of Home Medical Equipment (HME) products and supplies to customers. Deliveries may be shipped, in facility, or to the home and provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided.

The essential job duties may also include delivery of equipment to patients as well as supportive office work.  It includes exhibiting exceptional customer service on incoming and outgoing phone calls, helping customers in a retail setting, and in fulfilling orders directly with patients.  Coordinates the delivery of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs and verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders.  Processes Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up.  Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner and maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system.

Minimum Qualifications

Demonstrated experience and expertise in a customer service roleCurrent driver’s license insured and reliable transportation, and an acceptable driving record. (will be verified)Experience in a role requiring strong attention to detail, accuracy and dependability.Experience performing a role requiring effective verbal, written, and interpersonal communication skills.Organizational skills and ability to set priorities.Demonstrated ability to work independently and is self-motivated.Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications

Preferred Qualifications

Two years of customer service experience.Prior experience working with medical equipmentOffice Coordination experience.Patient care experience.

Physical Requirements:

Ongoing need for employee to see and read information, labels, assess patient needs, operate and identify HME equipment and supplies.
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Frequent interactions with both patients/customers and /or patient care providers, that require employee to verbally communicate as well as hear and understand spoken information, equipment alarms, customer/patient needs, and issues quickly and accurately.
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Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care; accessing needed information; dialing in settings on equipment;changing filters; and threading of connectors and other equipment accessories.
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Will also bend to retrieve, lift, and carry supplies and equipment. Expected to utilize full range of movement in doing so. Typically includes items of varying weights, up to and including heavy items up to 70 lbs.
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Need to stand and walk to assist with distributing supplies and equipment. This includes pushing/pulling all types of HME/Respiratory equipment including 02 cylinders and hospital beds and other heavy items. Often required to set up equipment in crowded apartment buildings and rooms (full of furniture, equipment, power cords on the floor, etc). Need to ascend and descend multiple flights of stairs or uneven surfaces in order to access patients/customers in their homes. Employee needs to be able to squat/kneel in order to install HME equipment in the home.
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Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Homecare - Fillmore

Work City:

Fillmore

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$18.66 - $25.33

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.