**Overview** **By joining YRMC, you'll be a part of a dynamic and innovative healthcare organization that is committed to making a positive impact on the community.** At **Dignity Health** living our values means bringing passion into action every day. Dignity Health-Yavapai Regional Medical Center (http://yrmc.org/) **(DH-YRMC)** now part of CommonSpirit Health is a not-for-profit integrated healthcare provider that offers a broad range of inpatient and outpatient services including network-wide opportunities to advance your career. **Join a company that cares about your well-being.** We're proud to have an Indeed Work Wellbeing Score of **73** , which is above average. At Dignity Health, we believe that happy employees lead to a more productive and fulfilling work environment. That's why we offer a **comprehensive benefits package** to support your physical and mental health, including: + **Health/Dental/Vision Insurance** to keep you and your loved ones healthy. + **Free Premium Membership to Care.com** with preloaded credits for children and dependent adults, making childcare and eldercare easier. + **Care for Caregivers: Resilience Through Adversity** sessions designed to help you build resilience and advance your mental well-being. + **Flexible spending accounts** to allow you to save on qualified healthcare and dependent care expenses. + **Voluntary Protection** including Group Accident, Critical Illness, and Identity Theft insurance for added peace of mind. + **Employee Assistance Program (EAP)** for you and your family, providing confidential counseling and support services. + **Paid Time Off (PTO)** to relax, recharge, and spend time with loved ones. + **Tuition Assistance** to help you invest in your career growth and development. + **Matching Retirement Programs** to ensure your financial security post-retirement. + **Wellness Programs** to promote your physical and mental well-being. What started as a simple community hospital is today a state-of-the-art healthcare system with two acute care hospitals a network of primary and specialty care clinics outpatient health and wellness centers cardiac diagnostic centers and outpatient medical imaging centers. As our Patient Experience Coach, you will play a vital role in enhancing the quality of care and overall experience for our patients. Your primary focus will be to empower healthcare staff with the skills, knowledge, and tools necessary to deliver exceptional patient-centered services. You'll work closely with staff to identify opportunities for improvement, implement new initiatives, and foster a culture of excellence. **Apply today and discover why our employees love working here!** **Responsibilities** + provides direction, expertise, leadership, education, and supportive resources to the assigned facilities + lead and assist facility leadership and staff in the successful achievement of identified goals with a focus on improving patient safety + support performance improvement and identifying gaps and solutions through data analysis, presentation and action for the hospital and be responsible for on-site direct observation of front line staff + provide feedback and coaching to caregivers and leaders with respect to the observations of specific behaviors **Qualifications** **Minimum** + Three years RN experience + Current, valid Arizona or compact RN state license + AHA BLS for Healthcare Provider + Ability to manage one's own schedule and proactively improve the patient experience + Possess strong communication skills and effective interpersonal, professional and leadership capabilities + Ability to present information, to a wide variety of audiences, in a formal and informal setting + Effective verbal and written interpersonal and communication skills + Ability to utilize PC-based software + Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills + Strong organization and research skills **Preferred** + BSN + Crucial Conversations; Measurevention experience + One year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) or more years of experience preferred **Pay Range** $35.28 - $51.16 /hour We are an equal opportunity/affirmative action employer.