The Patient Experience Coordinator supports Group Operations, maintains efficient department functions working closely with the internal staff, performs general administration, and clerical duties within the department of Group Operations. Completes follow-up from patient service reporting systems, tracks and trends findings, reports findings, and action plans to Group Operations leadership. As needed, will contact patients to obtain feedback and identify areas of improvement therefore ensuring timely follow-up and appropriate service recovery.  

PIH Health is a nonprofit, regional healthcare network that serves approximately 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 35 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.