**Job Description:** The Patient Experience Partner at Intermountain Healthcare will lead local Community Clinics, Hospital, Specialties, and Homecare/Hospice for experience functions. This includes patient experience and engagement in close collaboration with caregiver engagement leaders from Human Resources. Provides support for the development of a culture of high reliability and the measurement of care, identifying opportunities and executing on strategies for performance improvement in the following area: (a) Outcomes - highly reliable processes, delivering exceptional outcomes and / or optimal health, (b) Safety - Zero Harm to patients and caregivers driven through a culture of high reliability, continuous improvement and leadership, (c) Patient Experience - relationship-centered care grounded in empathy, dignity, respect and collaboration. The Office of Experience is a resource to the system and drive organizational performance that is built on relationships, a shared vision of excellence in and environment of achievement and local accountability. **Position Details:** This is a local leadership role with key organizational relationships across community clinics, hospital, specialties, Homecare and Hospice with a specific focus on ensuring optimal Patient Experience. This position reports to Intermountain Healthcare's Experience of Care Director. The position will participate in key committees to drive culture and results. This role is mostly remote, but some travel and onsite work is required. Schedule is Monday-Friday during regular business hours. The incumbent of this role will : + Support a proactive, comprehensive strategic Experience agenda for the system that inspires caregiver engagement, inter-professional collaboration, the identification and use of evidenced based practice and management among all facilities in the system while differentiating Intermountain Healthcare as a high reliability organization nationally. + Serve as a consultant and educator to assist local clinical and administrative leaders in keeping the Experience agenda at the forefront. + Monitor, analyze and report patient experience outcomes for clinicians and caregivers. + Bring innovative investigation and improvement to frontline care giving to support timely achievement of goals and development of action plans that improve the patient's perceptions of our care. + Collaborate with Human Resources to align a differentiated Intermountain extraordinary care experience.Engage our patients and the community in the work of improving health and healthcare with patients and families participating on committees. + Coordinate and direct innovative experience work locally that set new standards and exceed national best practices.Capture patient stories that illustrate the patient journey. + Support the highly reliable execution of evidence practices in improving patient experience of care.Nurture a robust culture of caring through support of caregivers (well-being, joy, resilience) and attention to what matters most to our patients. + Provide the leadership necessary to achieve a satisfied and competent employee work environment through establishing a climate for growth and challenge with timely performance appraisals and developing and mentoring of management and staff. **Minimum Requirements:** + Bachelor's degree in Nursing, Business, Healthcare Administration, Public Health or other business related field. Education must be obtained through an accredited institution and will be verified. + Three years' experience leading successful improvement projects in clinical setting(s) + Experience with change management with the ability to provide leadership in the adaptation and implementation of new processes and /or technology that enhance Quality. + Effective verbal, written and interpersonal communication skills. **Preferred Qualifications:** + Experience working in a complex health system (hospitals, ambulatory clinics, post-acute care, etc.) + Customer/Patient Relations experience. + Experience with process improvement. **Physical Requirements:** **Location:** Key Bank Tower **Work City:** Salt Lake City **Work State:** Utah **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $36.22 - $57.04 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.