op Reasons to work at AdventHealth

Benefits from Day One

Paid Days Off from Day One

Student Loan Repayment Program

Career Development

Pet Insurance

Conveniently located near i-4 and Apopka expressway 414

Schedule: Full-Time

Shift :

Location: 601 EAST ROLLINS STREET, Orlando, 32803

The ED Experience Partner is an integral part of a team responsible, accountable, and empowered to deliver a

seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for

the Emergency Department. The goal of the ED Experience Partner is to enhance the patient experience by

providing comfort rounds, keeping patients informed, and meeting patient’s physical and emotional needs up

to and through discharge. Additionally, the ED Experience Partner is responsible for exemplifying our

Service Standards of Keep Me Safe, Love Me, make it Easy, and Own it for every person, every time.

KNOWLEDGE AND SKILLS REQUIRED:

Proficient in technological device navigation (phone, tablet, etc.)

Knowledge and understanding of AdventHealth app offerings and ability to assist consumers with app navigation

Skilled in efficient communication and active listening

Familiar with healthcare system and processes

Highly relational and skilled in customer service techniques

High level of emotional and situational intelligence

Skilled in organization as demonstrated by the ability to manage multiple tasks/deadlines

Ability to develop and maintain positive working relationships with team members and other stakeholders/consumers

Knowledge and understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature

Ability to work in a fast-paced environment

Strong problem-solving skills

KNOWLEDGE AND SKILLS PREFERRED:

Hospital, Medical Practice or related experience

Knowledge of medical terminology

Bilingual

Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

• Associate degree in Healthcare, Business, Hospitality, or related field with 2 years of healthcare

experience, hospitality, or related field.

EDUCATION AND EXPERIENCE PREFERRED:

• Bachelor’s degree in Healthcare, Hospitality, or related field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Experience

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 25001297

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.