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Our client, a medical center located in Peabody, MA, is seeking a Patient Experience Representative for a full-time, onsite role. The schedule is Monday to Friday, from 8:30 AM to 5:30 PM, with an evening clinic shift four times per month (11:00 AM to 7:30 PM), with schedules provided in advance. Compensation is $21 per hour for a duration of 3-6 months. The role involves a variety of responsibilities related to patient coordination and high-level customer service in a busy multispecialty clinic.

Job Duties:
* Check in and out patients for a busy multispecialty clinic.
* Answer incoming calls from patients, families, providers, and insurance companies.
* Monitor daily schedules and coordinate patient flow.
* Provide high-level customer service to support satellite operations.
* Collaborate with internal and external referring providers.
* Obtain prior authorizations to compile patient schedules.
* Schedule patient visits and assist with the patient encounter process.
* Record and forward messages; triage calls for urgent needs.
* Provide routine clerical support as needed.

Candidate Requirements:
* High school diploma required.
* 1-2 years of experience in healthcare or customer service (experience in high-stress environments is critical).
* Bilingual (Spanish or Portuguese) preferred, as approximately 40% of patients speak these languages.
* Ability to work in a fast-paced clinic environment.
* Strong communication and organizational skills.
* Vaccination required for the role.