Welcome page Returning Candidate? Log back in! Patient Experience Specialist Posted Date 10 hours ago(10/10/2024 3:23 PM) Workplace Type On-site Job Location : City Tallahassee Schedule Days Position Type Full Time FLSA Status Non-Exempt Category Patient Experience Department Patient Experience ID 2024-16011 Company TMH WHO WE ARE & WHAT WE DO

Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the diversity of our community.

 

TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

Level II Trauma CenterJoint Commission Comprehensive Stroke CenterLevel III Neonatal Intensive CarePediatric Intensive CareThe most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle

Our system also includes a psychiatric hospital, multiple specialty care centers, four residency programs and nearly 40 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Your Role:

Upholds patients’ rights, advocates for patients and families, and enhances the overall patient experience continuously. Serves as a patient advocate. Manages patient feedback and suggestions. Serves as a resource to the organization for improving patient satisfaction and the patient experience. Performs duties in accordance with Tallahassee Memorial HealthCare’s (TMH) strategic plan and quality improvement (QI) principles.

Reports To:

Director/Patient Experience (JC: 019001)

Supervises:

None WHAT YOU’LL NEED TO APPLY

Required Education:

Associate degree in health care, social sciences, communication, or a related field.

Preferred Education:

Bachelor’s degree in health care, social sciences, communication, or a related field.

Required Experience:

Three (3) years of relevant health care, patient advocacy, patient relations, customer service, or performance improvement experience.

Preferred Experience:

Administrative skills.  Proficient in Microsoft (MS) Office.  Skilled in using computer applications in day-to-day functions.  Exceptional verbal and written communication skills.  Exceptional interpersonal skills.  Ability to unite around a common goal.  Possesses a desire to make a difference.  Professional.  Goal oriented.  Detail oriented.  Organized.  Compassionate.  Empathetic.

Required Certification/License/Registry:

None -

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

 

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

Software Powered by iCIMS
www.icims.com