This position serves as liaison between patients and their families, visitors, and the organization's departments, administration, core leaders, caregivers, and physicians for thorough and timely resolution of issues, concerns, and complaints. Provides a wide variety of administrative support for the Patient Experience Department and other departments in accordance with Providence philosophy, strategic goals and objectives. Responsible for managing data used to improve the patient and caregiver experience, quality of care, service, and patient safety by assisting in the analysis, planning, creation and maintenance of reports and process improvement projects. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at St Joseph Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

Bachelor's Degree 5 years Patient Experience/Service Excellence/Customer Service 2 years Healthcare/Hospital related experience Experience in data analysis, creating customized dashboards and strong data technology and system Expert knowledge of Microsoft Excel to include tables, charts, pivot tables, data creation and manipulation

Preferred Qualifications:

Experience in Cipher Orchid highly preferred Experience  in Studer Group Practices and Press Ganey/or other patient satisfaction vendor highly preferred

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.