Patient Experience Specialist Revenue Management II
Catholic Health
Patient Experience Specialist Revenue Management II
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours: M-F, 7a-5p variable with hybrid remote option after successful completion of probationary period. Must be punctual and on-time as well as adheres to the company's time and attendance policy.
Summary:
The primary responsibility of a Patient Experience Specialist II is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist II are responsible for an increased scope of interactions with consumers and are expected to consistently obtain high-quality scores for level I activities. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist II performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the revenue cycle process to ensure accurate responses. The Patient Experience Specialist II maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.
Responsibilities:
EDUCATION
High School diploma or equivalent required
EXPERIENCE
Customer service experience preferredKnowledge of Healthcare preferredPhysician office experience preferredExperience with insurance eligibility and authorization process in healthcare preferredOne (1) year of experience in a customer service or call center setting preferred
KNOWLEDGE, SKILL AND ABILITY
Possesses basic customer service skills and empathy while interacting with patientsDemonstrates excellent, active listening skillsShows comfort with Microsoft Word and ExcelWorks well with computers and possesses good typing skillsDemonstrates a personal commitment to promoting high performanceStrives for continuous improvementMaintains high energy and a positive attitudeExcellent time management, organizational and problem-solving skillsStrong oral and written communication skillsThinks quickly and uses appropriate judgmentDemonstrates diplomacy and patience while interacting with consumers and colleaguesDemonstrates regular, consistent and punctual attendance. Must be able to work variable schedulesAble to interact with staff, colleagues and stakeholders in a respectful mannerMaintains a neat and professional appearance
WORKING CONDITIONS:
ENVIRONMENT
Normal heat, light space, and safe working environment; typical of most office jobs Share: mail Apply Now
Location: Buffalo, NY, United States
Salary: 18.42-27.64 USD
Facility: Administrative Regional Training Cntr
Shift: Shift 1
Status: Full Time FTE: 1.000000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days
Hours: M-F, 7a-5p variable with hybrid remote option after successful completion of probationary period. Must be punctual and on-time as well as adheres to the company's time and attendance policy.
Summary:
The primary responsibility of a Patient Experience Specialist II is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Patient Experience Specialist II are responsible for an increased scope of interactions with consumers and are expected to consistently obtain high-quality scores for level I activities. Additional expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist II performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in multiple aspects of the revenue cycle process to ensure accurate responses. The Patient Experience Specialist II maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.
Responsibilities:
EDUCATION
High School diploma or equivalent required
EXPERIENCE
Customer service experience preferredKnowledge of Healthcare preferredPhysician office experience preferredExperience with insurance eligibility and authorization process in healthcare preferredOne (1) year of experience in a customer service or call center setting preferred
KNOWLEDGE, SKILL AND ABILITY
Possesses basic customer service skills and empathy while interacting with patientsDemonstrates excellent, active listening skillsShows comfort with Microsoft Word and ExcelWorks well with computers and possesses good typing skillsDemonstrates a personal commitment to promoting high performanceStrives for continuous improvementMaintains high energy and a positive attitudeExcellent time management, organizational and problem-solving skillsStrong oral and written communication skillsThinks quickly and uses appropriate judgmentDemonstrates diplomacy and patience while interacting with consumers and colleaguesDemonstrates regular, consistent and punctual attendance. Must be able to work variable schedulesAble to interact with staff, colleagues and stakeholders in a respectful mannerMaintains a neat and professional appearance
WORKING CONDITIONS:
ENVIRONMENT
Normal heat, light space, and safe working environment; typical of most office jobs Share: mail Apply Now
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