**Employment Type:** Full time **Shift:** Day Shift **Description:** Provides assistance to self-pay patients. Maintains working knowledge of governmental and community resources and offers alternatives to help the needy. Facilitates application process and transfers. Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare. **Position Purpose:** Provides financial counseling assistance and customer service to patients and families. Prepares and processes legal documents related to the payment process for MercyOne. Adheres to MercyOne’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne. **What you will Do:** Coordinates and implements the collection process Negotiates monthly payment agreement with guarantor Works with patients and families to implement financial assistance program Prepares, processes and maintains legal documents and litigation accounts. Adheres to all safety, infection control and employee health policies and procedures **Hours/Schedule:** Monday - Friday 8 am to 4:30 ONSITE (NO REMOTE OPTION) **Minimum Qualifications:** One year post secondary medical office education preferred. With no post-secondary education, minimum of 2 years health related experience. Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties. One year post-secondary medical office program. Intermediate language, intermediate math, intermediate reasoning ability. • Ability to handle multiple priorities in stressful situations. • Ability to communicate clearly and tactfully in order to interact appropriately with coworkers, physicians, patients and other facility personnel. • Ability to work under pressure in a fast-paced environment with time constraints. • Ability to prioritize workload and maximize time utilization. • Ability to read, write and communicate orally. • Must have high attention to detail and accuracy. • Shows strong initiative and teamwork by working well with coworkers, management, physicians and others. • Ability to perform repetitive tasks. • Ability to distinguish color. • Good manual and finger dexterity. • Ability to think analytically. **Position Highlights and Benefits** We care about your well-being, both physical and mental, which is why our benefit package includes:   + Wellness programs  + Education reimbursement  + Personalized health insurance plans including dental and vision  + Paid time off  + Long- and short-term leave  + Retirement planning  + Life insurance coverage  + All benefits begin day 1 with no waiting period! **Ministry/Facility Information:** **MercyOne Northeast Iowa** provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: + MercyOne Waterloo Medical Center (https://www.mercyone.org/northeastiowa/location/mercyone-waterloo-medical-center-1) , an Area Level III Trauma Center and an accredited chest pain center + MercyOne Cedar Falls Medical Center, (https://www.mercyone.org/northeastiowa/location/mercyone-cedar-falls-medical-center) Community Level IV Trauma Designation + MercyOne Oelwein Medical Center (https://www.mercyone.org/northeastiowa/location/mercyone-oelwein-medical-center) , Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran