R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Financial Counseling Team Lead, you will help the National Financial Counseling Team by completing financial screening for uninsured patients, identifying financial assistance programs for patients unable to meet their financial obligations, and explaining financial responsibilities for services received, payment options, and point of service collections on procedures to patients or parties responsible for payment. The team lead will support the supervisor in overseeing day to day department operations. Every day you will work with patients, department leaders, clinical staff, case management, and Medicaid offices. To thrive in this role, you must provide excellent customer service by continuing to go above and beyond to create a great experience for patients. You must demonstrate strong attention to detail, the ability to multi-task, navigate between multiple systems simultaneously, develop trust and rapport with patients and communicate with compassion and authenticity relating to sensitive topics. The team lead needs to have demonstrated the ability to work well independently and in teams, possess good project management skills, have the ability to prioritize, work in a fast-paced, high-volume environment while demonstrating strong leadership qualities, and good decision-making abilities. The team lead should have intermediate skill level in Microsoft Word, Excel, PowerPoint, Outlook, and excellent written and verbal communication skills. Previous experience as a financial counselor in a hospital or relevant healthcare setting is a plus but not required for the role.

Please be advised, this is a full-time position. The team lead will work of 40 hours per week, Monday through Friday, onsite at an Ascension hospital. The team lead must be able to work 8:00am to 4:30pm CST. The team lead must be up to date on all vaccines (including but not limited to annual flu shot). We can help you with your vaccines at no cost to you. The team lead will need to pass a background check and drug screen. 

Here is what you will experience working as a Financial Counseling Team Lead:

Providing assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency and being familiar with all funding source options available

Contacting, checking insurance carriers and websites for non-automated eligibility and acting as an advocate for the patient

Serving as liaison between Case Management, Clinical Staff, Medicaid Vendor, and Family Independence Agency to assist patients and families in completing assistance program applications and determining eligibility and coverage

Notifying manager, physician, and servicing department of possible delay of service for any elective, non-urgent admissions, procedures and scheduled diagnostic testing which have not been approved prior to the date of service

When limited benefits plans are identified, counseling patients on their insurance benefits and recommending alternative sources of payment and financial assistance when appropriate

Providing patients and their families support with gathering necessary documents for Medicaid or assistance programs

Assisting in executing National Financial Counseling team initiatives to promote best in class uninsured patient screenings and conversion activities

Consistently meeting productivity goals and driving high quality work output; performing all other duties and projects as assigned

Will be expected to travel to cover nearby facilities

Assisting leadership with analysis of screening & solution defect reviews and denials analysis

Taking strong accountability for team’s screening, solution, and conversion metric performance

Providing hands-on training, mentoring, and aiding to other team members as needed

Providing excellent customer service by going above and beyond to create a great experience for patients

When complex enrollment issues occur, driving resolution and supporting other team members with resolution

Leveraging excellent customer service to assist with resolving patient escalations related to billing or other concerns, leveraging CSU or other appropriate channels of resolution as needed

Required Qualifications:

High School Diploma or GED

For this US-based position, the base pay range is $16.88 - $24.79 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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