Patient Financial Services Representative **Southwest Health** 1 Positions ID: 62886 Posted On 03/03/2025 **Job Overview** Requirements + High school diploma, GED, or equivalent + Minimum of one to two years of experience with health insurance + Proficiency with Microsoft Excel, including the ability to create daily and monthly logs and summary reports, insert simple formulas and manipulate the design and appearance of worksheets required. Work Hours 1. We are seeking a full-time (40 hours/ week) Patient Financial Services Representative to work weekdays in our Business Office. Job Summary The Patient Financial Services Representative serves as the primary liaison between patients and insurance companies. They ensure primary and secondary claims are submitted timely and received by insurance company. They also appeal appropriately and work to find root cause of denials. The Patient Financial Services Representative thinks outside of the box to find solutions to payment problems. They are familiar with payer guidelines and rules and are able to train other staff in correct practices by payer. They also understand general contract guidelines by payer and analyze credit balances to ensure accurate and timely refunding to appropriate parties. The Patient Financial Services Representative facilitates timely payment, identifies overdue accounts, takes required actions, and maintains complete and accurate patient accounting records. They are familiar with and assist patients in all facility programs designed to help resolve their balance in a timely manner. Additionally, they accurately recommend accounts for collections and maintain high level of customer satisfaction. Primary Contact 13894 Miranda Koch HR Generalist, Human Resources 608-342-4796 Phone Phone Phone Fax hr@southwesthealth.org Email True False True **Job Details** Categories Health Care Location Platteville, WI Job Type Employee Full/Part Full Time Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) Tuition Reimbursement **Qualifications** Education High School/GED Company ID 1250 Job REQ # \# Positions 1 Start Date 20250303 End Date 20250630 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Program Manager- Community Support Services Hillcrest Family Services Inpatient Pharm Tech Sterile Compounding MercyOne Inpatient Pharmacy Tech Southwest Health RN-Inpatient Acute Rehab UnityPoint Health Finley Hospital Physical Therapist- Inpatient/Outpatient UnityPoint Health Finley Hospital Patient Access Representative Southwest Health Speech Pathologist-Outpatient Ped Rehab UnityPoint Health Finley Hospital Patient Care Technician-5N Medical/Surgical UnityPoint Health Finley Hospital CMA or LPN- UW Health Specialty Services Southwest Health Occupational Therapist-Inpatient UnityPoint Health Finley Hospital **Share this Job** Southwest Health **About the Company** **Southwest Health** is a non-profit healthcare system offering southwest Wisconsin a range of services within our various facilities. Our locations include a hospital and clinic in Platteville, Southwest Health Behavioral Services, a clinic, Eye Center, and rehab services facility in Cuba City, Darlington, and Kieler Wisconsin. We are a model healthcare organization that provides the highest quality at the lowest possible cost to create healthier communities. The Joint Commission has awarded Southwest Health a full accreditation as a Health Care Organization because we strive to provide the best care possible and prove it by meeting the Joint Commissions' standards for high-quality care. Southwest Health has been named a Human Experience (HX) Guardian of Excellence Award® winner by Press Ganey, the global leader in healthcare experience solutions and services. These awards and the awards won in the past, speak to the commitment Southwest Health has for safety, patient experience, and creating a healthier southwest Wisconsin. This accreditation marks Southwest Health’s fourth consecutive year of receiving the Guardian Excellence award for inpatient Patient Experience. Southwest Health features four family medicine clinics, four Eye Center locations, Birth Center, a specialty services with cardiology, ENT, and Interventional Pain, a state-of-the-art Orthopedic Institute housing physical, occupational, and speech therapies, and 24-hour emergency services, to name just a few.