Patient Food Service Host – AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Providing faith-based, whole person care to Kansas City since 1962

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Start time ranging from 6:00am to 7:15am, with end time from 2:30pm to 3:45pm. 2 to 3 days a week

Shift : 16 hours a week

Location: 9100 W 74th St, Shawnee Mission, 66204

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

The Patient Food Service Host, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets. Assembles tray and tray items and delivers food to patients. Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families. Complies with the facility, Nutritional Services (NS), and regulatory standards. Participates in department process improvement efforts

The value you’ll bring to the team:

•Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order.

•Follows approved scripting during menu ordering and delivery.

•Assembles trays per therapeutic diet guidelines and the established presentation standards

•Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor. Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian. Communicates effectively. Speaks clearly and professionally. Uses correct grammar

•Provides quality and professional customer service. Actively listens to the customer and strives to ensure excellent patient satisfaction. Responds to patient and family food service concerns. Implements service recovery

•Consistently obtains two patient identifiers; follows HIPAA regulations. Remains up to date on NS policies and SOPs. Participates in staff meetings and completes all mandatory education. Wears approved uniform and maintains a professional appearance, including AdventHealth ID badge and hair maintained per AdventHealth standard in patient areas. Maintains a positive attitude to new ideas and concepts within the department.

•Ensures compliance in that work area/station is clean/orderly, and neat/well organized; wears hairnet / beard cover in production/prep areas and maintains hand hygiene standards. Understands and complies with HACCP, FDA Food Code, and in-house safety and sanitation guidelines.

•Handles inventory, supplies and equipment properly and acts to reduce waste. May be responsible for the iPad and other electronic resources. Utilizes time well to meet service and production standards.

Qualifications

The expertise and experiences you’ll need to succeed :

KNOWLEDGE AND SKILLS REQUIRED :

Excellent communication skills

Ability to apply therapeutic diet parameters.

Ability to explain nutrition related queries and have sound understanding of all the related terms.

Ability to use common software applications and hardware (e.g., iPad, ToughBook)

Ability to complete multiple detail-oriented task/responsibilities in time sensitive environment.

· Ability to communicate in English and understand food service terms.

Basic computer skills and knowledge of Microsoft Office

KNOWLEDGE AND SKILLS PREFERRED :

•Ability to read, write, speak, and comprehend English

•Ability to communicate with customers, in person and over the phone, professionally and efficiently

•Ability to handle customer interactions in a prompt, courteous, and helpful manner •Ability to use common software applications and hardware (e.g., iPad, ToughBook)

KNOWLEDGE AND EXPERIENCE PREFERRED:

•Knowledge of therapeutic diets

•Ability to effectively multi-task

•Bilingual English/Spanish

•Knowledge of Nutritional Services software

EDUCATION AND EXPERIENCE REQUIRED :

EDUCATION AND EXPERIENCE PREFERRED :

High school diploma or equivalent

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED :

· May be required to obtain and maintain state specific certifications.

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED :

•Servsafe certification

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Nutritional Services

Organization: AdventHealth Shawnee Mission

Schedule: Part-time

Shift: 1 - Day

Req ID: 24025963

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.