At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Guest Services Assistant

                        

LocationVero Beach

                    

FacilityCC Indian River

                     

DepartmentAdmin Executive-Indian River Hospital

                      

Job Code000162

                     

ShiftVariable

                       

Schedule11:00am-7:00pm

                       

Job Summary

                         

Job Details

Join our team at Cleveland Clinic Indian River Hospital and experience world-class healthcare at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused care. Here, you will be part of a collaborative, compassionate and innovative team of caregivers. You will work with state-of-the-art technology while building a rewarding career with one of the most respected healthcare organizations in the world.   

Patient Guest Services Assistants (Redcoats) serve as highly visible resources for patients, family members and visitors by creating a warm, caring, comfortable and informed experience at Indian River Hospital. In this role, you will have endless opportunities to connect with patients, offer unmatched customer service, exhibit empathy and leave a lasting impression on all those you encounter in the unit. 

A caregiver in this position works varying shifts between 11:00AM – 7:00PM. 

A caregiver who excels in this role will:  

Meet, greet and assist patients, guests and colleagues by providing directions, obtaining wheelchairs and providing non-medical transport.  Be a highly visible, enthusiastic person who ensures that patients, family members and visitors have peace of mind by utilizing the “Communicate with H.E.A.R.T.” models, setting expectations and always delivering empathetic care. Facilitate communication among patients, families, caregivers and providers when needed. Provide service recovery as needed and assist with resolving patient and family concerns using the “Respond with H.E.A.R.T.” model at the point of service. Elevate unresolved concerns to leadership for the department/unit where the concern originated. Actively round in the lobbies of the Clinic, Radiology, Surgical Waiting area, hospital and clinic entrances and Emergency room. Remain stationary at the front entrance to welcome patients and visitors as needed.  Talk with patients about something other than why the patient is here by asking about their experience and if they have any other needs. Access patient information to confirm appointment times, appointment locations and room numbers as needed. Provide limited concierge services to assist patients and guests with hospital services and community amenities at designated locations. Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience.  Observe programs and coach as needed. Respond to medical alerts to assist with patients/visitors, families and obtain appropriate equipment if needed. 

Minimum qualifications for the ideal future caregiver include:  

High School Diploma or GED Excellent communication and interpersonal skills Ability to exercise judgment to accurately triage inquiries Basic computer skills (Epic, Outlook, etc.) 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

Manual dexterity to operate office equipmentFrequent data entry, standing, walking, and sittingNormal or corrected vision, hearing, speechExcellent hand/eye coordinationLifting up to 25 poundsMedium Work, exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects

Personal Protective Equipment:

Follow Standard precautions using personal protective equipment

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities