Insurance Specialist Liaison (Patient Insurance Assistance Coordinator)

Position Type: This is a Full-Time, remote position. Days and hours of work are Monday through Friday, between the hours of 8:00 a.m. and 6:00 p.m.

 

Overview:

The Insurance Specialist Liaison / Patient Insurance Assistance Coordinator supports patients in accessing financial assistance for medical insurance grants. Serving as a liaison between patients and the American Kidney Fund (AKF), this role helps patients’ complete applications, authorization forms, and grant requests using AKF’s Grant Management System (GMS).

 

Essential Functions:

Ensure compliance with Innovative Renal Care (IRC) policies and American Kidney Fund (AKF) regulations. Adhere to AKF’s Provider Code of Conduct and HIPP Guideline requirements. Track and maintain HIPP applications, authorization documents, and grant requests. Assist patients with enrolling in and maintaining AKF’s HIPP program. Organize and maintain documentation for audit readiness. Exercise sound judgment and sensitivity when assisting patients. Communicate effectively, both verbally and in writing, in a professional and empathetic manner. Maintain strict confidentiality of patient and business-related information. Perform other administrative tasks and projects as needed.

 

Required Education and Experience:

High school diploma or equivalent. 0-2 years of experience in a related field preferred. Previous experience in health insurance eligibility and enrollment rules and procedures. Previous experience with the range of qualified health plan options and insurance affordability programs. Understanding of the needs of underserved and vulnerable populations Understanding of privacy and security standards. Proficiency in Microsoft Office (Word, Excel, Outlook).

 

About Innovative Renal Care:
At Innovative Renal Care (IRC), we are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions.

Our values, summarized as I CARE, guide everything we do:

Integrity & Innovation: Earn trust by delivering on promises and finding new ways to solve problems. Compassion: Treat patients, their families, and colleagues with respect and empathy. Accountability: Take responsibility and show appreciation for others. Results Driven: Strive to exceed expectations and achieve excellence. Everyone Counts: Foster diversity, equity, teamwork, and collaboration.

 

Equal Opportunity Employer:

Innovative Renal Care is an equal opportunity employer and a drug free workplace.  All qualified We applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status. 

 

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