At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitlePatient Liaison Program Coordinator – Length of Stay  

                        

LocationCleveland

                    

FacilityRemote Location

                     

DepartmentAdmin-Primary Care Institute

                      

Job CodeD99797

                     

ShiftDays

                       

Schedule8:00am-5:00pm

                       

Job Summary

                         

Job Details

Patient Liaison Program Coordinator – Length of Stay  

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

As a Patient Liaison Program Coordinator, you will be responsible for assisting with program development that effectively focuses on continuous service improvement, removing barriers to care and promoting and positive patient experience. You will impact patient outcomes and performance in the Cleveland Clinic Medicare ACO, optimize length of stay, improve advanced care planning documentation and decrease re-admissions/re-hospitalization.  

A caregiver in this position works 8:00am – 5:00pm. This is a remote position that also requires travel to skilled nursing facilities in the area.  

A caregiver who excels in this role will:  

Promote an integrated/coordinated approach to manage the continuum of care for the patient and their family members. 

Serve as a liaison to patients with internal and external care providers and processes of care within their area and across the enterprise. 

Provide input to developing standard operating procedures that will guide and build a program that effectively supports the care of patients. 

Be involved in the implementation of new processes that will guide patients to the appropriate resources and support services they need to improve the patient experience. 

Proactively round to meet new patients and promote available programs and services. 

Provide education. 

Capture patterns of successes and challenges within the patient experience and enter them into a database to perform analysis that will drive improvements to patient services. 

Work with other areas within the Institute and across the enterprise to implement services that meet the needs of the patient or the patient’s family. 

Identify, evaluate, and resolve patient complaints. 

Perform all duties of liaison in the absence of a manager to resolve complaints or use effective reasoning as in when to escalate an issue for problem resolution. 

Document all contacts. 

Remove barriers to care and facilitate coordination of care. 

Facilitate communication or responses to patient needs. 

Ensures positive working relationships between physicians, caregivers, patients and families. 

Support the highest quality of patient standards. 

Minimum qualifications for the ideal future caregiver include:  

EPIC Systems Experience

Associate’s degree in communication, psychology, sociology or a related field.  

Three years of related experience in customer relations with diverse patient/culture populations.  

A high school diploma/GED and five years of progressively responsible experience may substitute the education requirement.  

Preferred qualifications for the ideal future caregiver include:  

Bachelor’s degree.  

Administrative experience working in a skilled nursing facility.  

Familiar with health system navigation and the patient experience  

Live in the Cleveland area.  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/ 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities