The Administrative Specialist Lead serves as team lead for practice support staff who are responsible for appointment and test/procedure scheduling, insurance eligibility and authorizations, responding to patient calls, appointment reminders, surgery scheduling, faculty travel and meeting coordination, maintaining correspondence and clinical team information to as relates to clinical trials research, charge document processing, and other patient practice support needs.  Supervisory responsibilities include assisting with work assignment, work coverage, coordinating training, assisting with recruitment for new staff, work performance feedback, and with identifying opportunities to improve operational efficiency and customer service, as well as assisting with development and implementation of action plans for improvement.

The Administrative Specialist Lead also has primary responsibility for surgery scheduling, scheduling patients and providing pre- and post-operative educational materials to patients, and coordinating with other staff to assure that insurance authorizations are obtained when needed.  The incumbent is expected to use in-depth knowledge of UCLA Health’s processes and resources to creatively and effectively facilitate patient care and the overall patient experience. The incumbent also will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and their families, physicians, and clinic staff working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction for the Gyn Oncology clinics.

Salary Range: $22.03 – $43.68 Hourly