Northern Light Health Department: Care Management Position is located: Cianchette Professional Blding Work Type: Full Time Hours Per Week: 36.00 Work Schedule: 7:00 AM to 7:30 PM Summary: Provides remote continuous observation of multiple patients at risk for safety. Navigates and retrieves information from the electronic medical record. Excellent communication and interpersonal skills. Must be able to provide exemplary customer service and demonstrate consistent use of EMMC Caring Behaviors. Able to work closely with all members of the healthcare team. Ability to concentrate in a busy environment. Responsibilities: • Notifies members of clinical care team of any change in patient’s condition or attempts to harm self. • Monitors patients continuously, always keeping patients in full view. • Remains alert and observes patients during their assigned shift. Arranges coverage for patients when needs to leave room. • Monitors patient safety. • Utilizes respectful verbal cues to elicit patient cooperation. Participates in general conversation or other distraction activities if desired by patient. • Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. • May perform other duties upon request. • Precepts team members to job function. Precepts team members to the computerized information system. SERVICE • Communicates patient concerns to oncoming staff at change of shift. • Notifying nurse to correct poor quality monitoring. • Document patient status every 1 hour. • Demonstrates problem solving skills by using appropriate chain of command and following through on problems that may compromise patient care. • Demonstrates correct technique in the use of equipment. Other Information: Competencies and Skills + Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. + Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation. + Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. + Word processing, spreadsheets, data entry, database experience and other computer related skills. + No previous experience required. + Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Education + Required High School Diploma/General Educational Development (GED) Working Conditions + Work with computers, typing, reading or writing. Position Patient ObserverLocation Req ID null