GENERAL SUMMARY: Assists the Patient Placement Coordinator with the multifaceted processes in which patients, newly diagnosed, transferring from an unaffiliated dialysis provider, or visiting on a transient basis to the area, are placed into one of the multiple locations and modalities of Greenfield Health Systems (GHS). PRINCIPLE DUTIES AND RESPONSIBILITIES: + Works closely with Patient Support Programs Coordinator to provide exceptional customer services to the renal population, health system and GHS referral sources. + Works closely with the Patient Support Programs Coordinator and GHS Billing Services Supervisor to verify and trouble-shoot potential medical insurance concerns. + In the absence of the Patient Placement Coordinator, secures placement and responds to inquiries from discharge planners, physicians, unit staff, administrative staff, and external customers regarding referrals and services within GHS. + Reviews medical records for necessary documentation of patient acuity and special needs. + Maintain relationships with other health systems and independent nephrology groups. + Identifies and tracks the needs of transfer and transient patients and notifies the receiving unit of these needs. Reports to Social Work Manager. + Communicates with internal and external customers regarding problems encountered with GHS in such areas as patient and physician access to services, complaints, etc. + Promotes patient safety by providing initial medical records to facility staff electronically for EMR filing. + Provides documentation to the Patient Support Programs Coordinator and insurance analyst regarding the insurance status of incoming patients. + Creates and maintains transient patient files and corporate reports. + Maintains/updates files and corporate reports on internal and external transfer patients. + Collects, organizes, and maintains medical records and statistical data. + Secures a valid Henry Ford Health medical record number for placement into a GHS facility. + Assists Coordinator in marketing services to internal and external physicians/customers. + As part of a larger team, in conjunction with other disciplines analyzes CKD education along a continuum, to anticipate programmatic needs and contributes toward educational initiatives. + Links patients and families to system and community resources; functioning as a patient advocate when necessary. + Participates in professional development activities, such as attending relevant conferences, professional memberships, and professional reading. + Manages, responds, and maintains Careport communication to ensure timely patient admissions communication. + Demonstrates willingness and ability to function consistently as a team member, positively contributing daily to the goals and objectives of the dialysis program as appropriate to the scope of the position. + Demonstrates willingness and ability to work effectively in a complex and changing environment. + Demonstrates willingness and ability to effectively relate in an organizationally acceptable manner to team members, patients, and other customers in a diverse environment. EDUCATION/EXPERIENCE REQUIRED: + Bachelor’s Degree preferred. + Minimum of one year experience in health care environment required. Dialysis experience preferred. + Ability to analyze pertinent patient information to place patients into Greenfield Health Systems with minimal delay. + Interpersonal skills necessary to work with a wide range of patients, families, and multidisciplinary hospital staff. + Computer and IT skills sufficient to access and perform word processing, Excel, EPIC, QCS and ECIN/Allscripts. + Organizational skills required to manage a high-volume workload. Additional Information + Organization: Community Care Services + Department: Dialysis Administration + Shift: Day Job + Union Code: Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers . Benefits The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.