RESPONSIBILITIES I. JOB SUMMARY: • Receives and interviews patients and/or the responsible guarantors to obtain accurate and complete demographics and financials. • Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement. • Provides general information and admission information to customers and healthcare providers as requested. II. TYPICAL PHYSICAL DEMANDS: • Essential: standing, sitting, walking, stooping/bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 pounds, 25 pounds of force required to push/pull a patient in a wheelchair on a smooth, level surface infrequently (1-4 times a day) or on occasion (1-4 times an hour), repetitive arm/hand motions, frequent gripping of an object • Consistent; typing and data entry • Occasional: kneeling, crawling, climbing stairs, reaching above shoulder level. • Operates telephone, facsimile, computer, copier, printer, pneumatic tube system, credit card swipe, computer camera, wheelchair, portable computer/stand. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. • May be exposed to communicable diseases in patient care area. • Work is fast paced and is frequently stressful due to census, patient account types and timeframes. • Subjected to noise, smells and/or vibration within the patient care areas IV. MINIMUM QUALIFICATIONS A. EDUCATION/CERTIFICATION AND LICENSURE: • High school diploma or equivalent education required. • Ability to perform 7,200 adjusted keystrokes per hour. B. EXPERIENCE: • Prior experience in a health care facility, physician’s office, insurance or customer service. • Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred. • Experience with computer based healthcare applications, EPIC systems preferred. • Knowledge of requirements for federal, state and private insurance payers preferred. • Knowledge of medical terminology preferred. Equal Opportunity Employer/Disability/Vet