Posting Details

Job Title Patient Relations Asst/Bilingual/UKHC Requisition Number RE48634 Working Title none Department Name M3030:Cancer Clinic Services Work Location Lexington, KY Grade Level 06 Salary Range $16.20-24.82/hour Type of Position Staff Position Time Status Full-Time Required Education

HS

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience

3.5 yrs

Required License/Registration/Certification Language proficiency proven by high school or college diploma from [insert language needed] speaking country or third party proficiency evaluation or test. Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. Shift Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed. Job Summary Comprehensive Breast Care Center is seeking a Patient Relations Assistant/Bilingual to register and check-out patients, assist in Spanish phone scheduling phone calls, and any additional front desk operational duties.Will check in, check out, schedule patient appointments, answer phones and triage patients to ensure they are connected with the proper staff. Also involves cash collections, schedule ancillary services, obtain pre-certifications, correct registration of patients into the system and verify insurance and demographic data.

This position will reconcile end of day process, provide excellent customer service, monitor wait times expectations and resolve patient complaints in an empathetic and timely fashion. Provide teamwork and leadership to prevent and resolve service failure process problems. Skills / Knowledge / Abilities Ability to read, write and speak Spanish; medical terminology, excellent customer service skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Four or more years related experience preferred. Deadline to Apply 12/30/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.