At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
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Short DescriptionResponsible for the oversight of Patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible.
Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility.
Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.
Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s request and offer assistance.
Responsible for answering phones and questions proficiently, and triaging calls which cannot be answered and, therefore, require further assistance.
Mailing patient valuables and belongings if requested, utilizing the appropriate delivery services.
Experience RequiredExcellent oral and written communication skills.
Expertise in complaint resolution, customer service and healthcare experience preferred.
Education RequirementsHigh School Diploma or Equivalent required.
Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact HRRecruitment@CooperHealth.edu View Apply Start Completed Application FAQsSoftware Powered by iCIMS
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