New Brunswick, NJ, USA
9 days ago
Patient Representative (multiple openings)
Recruitment/Posting Title Patient Representative (multiple openings) Job Category Staff & Executive - Healthcare - Administrative Services Department UCHC-Ph-UCHC'S Admin Overview University Correctional Health Care (UCHC), operating within Rutgers, The State University of New Jersey, is dedicated to excellence in providing physical, mental health, dental and sex offender treatment services to those involved in the criminal justice systems in New Jersey. UCHC operates with a total budget of $150 million and approximately 1,000 staff.
We are committed to being a leader in the delivery of effective, compassionate and accessible care informed by research within correctional environments.

We Care. We Teach. We Heal. We Improve.

Posting Summary University Correctional Healthcare, operating within Rutgers, The State University of New Jersey, is seeking a Patient Representative, located in Trenton, NJ

Under immediate supervision of the Quality Improvement Specialist – Ombudsman, investigates and problem solves grievances raised by incarcerated persons, issues raised by family or friends of inmates, and issues raised by the New Jersey Department of Corrections or other officials of the State of New Jersey concerning matters related to medical, mental health, and/or dental treatment

Responsibilities include the following: As the Patient Representative, investigates and problem solves issues raised by inmates, family, friends and /or advocates concerning issues related to medical, and/or dental treatment at the facility. Finalizes investigation with a written report to be distributed according to policy and procedure. Maintains daily work logs that summarize activity for monthly and yearly reports. Provides follow-up on all grievances with merit to ensure problem resolution and propose systemic solutions to remedy problems. Develops monthly grievance reports as assigned by the Quality Improvement Specialist – Ombudsman Position Status Full Time Hours Per Week 37.50 Daily Work Shift Day Work Arrangement This position requires a full onsite work arrangement FLSA Exempt Grade 18S Position Salary Annual Minimum Salary 51169.00 Annual Mid Range Salary 60954.00 Annual Maximum Salary 71835.00 Standard Hours 37.50 Union Description HPAE 5094 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP
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