Patient Resource Representative PRN - AdventHealth Hendersonville – Fletcher

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem

Shift : As Needed

Location: 54 BROWNSBERGER CIRCLE, Fletcher, 28732 ( Must live in the surrounding area)

The role you’ll contribute:

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

The value you’ll bring to the team:

Answer high volume of inbound calls;

Answer on average 80-130 calls per day;

Provide excellent customer service to each caller;

Answer calls politely, professionally & efficiently;

Demonstrate excellent listening skills, patience, empathy and compassion;

Maintain a calm demeanor while handling stressful interactions;

Troubleshoot caller’s problems and concerns;

Access a variety of resources for accurate, complete and appropriate management of calls;

Demonstrate flexibility and organization;

Navigate a variety of computer-based resources with ease & competence;

Assist callers and patients with a variety of needs including:

Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;

Scheduling new and established patient appointments;

Assisting patients with patient portal access;

Communicating prescription refill requests and other messages to clinic staff;

Demonstrate excellent teamwork and communication skills:

To help the Patient Resource Team reach and maintain team goals;

Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;

Follow all communication protocols;

Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:

Computer applications, EMR, communications tools;

Phone system and telephony applications;

Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;

The expertise and experiences you’ll need to succeed :

Minimum qualifications:

High school graduate or equivalent

Preferred qualifications:

Medical training

One-year medical office experience

Any medical certification

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Marketing & Communications

Organization: AdventHealth Hendersonville

Schedule: Per Diem

Shift: 1 - Day

Req ID: 24044893

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.