Patient Scheduler **Hillcrest Family Services** 1 Positions ID: 138818 Posted On 09/20/2024 **Job Overview** **Your Responsibilities** As a **Patient Scheduler** , your primary responsibilities include efficient, expedient, and accurate procedure scheduling as well as effectively communicating with clients, families, healthcare team members and providers both in person and via telephone. You are responsible for scheduling patient appointments for assigned services to the appropriate location with appropriate providers. Additional duties and responsibilities include: + Pre-authorize insurance for all patients in area assigned + Responsible for scheduling new and existing outpatient clients in accordance with scheduling guidelines + Receives referrals via fax, phone, mail, email or our referral software platform and contacts clients to schedule intake appointment + Assists with Pre-Registration process by entering new clients into the EHR, obtaining Demographic information and insurance information over the phone for verification of benefits prior to clients scheduled service + Responsible for knowing what provider can see what insurance(s) and their specialty area, if applicable + Directs calls to appropriate department for services not provided in Centralized Scheduling + Maintains a high level of confidentiality and professionalism concerning clients’ rights + Performs all other job-related duties as assigned or requested by the Manager or Director   **What You Need** + High school diploma or GED + Excellent phone etiquette skills + Critical thinking and analytical skills + Handle fast-paced environment in a confident, professional matter + Ability to work under minimal supervision + Complete mandatory Reporter for Child/Dependent Adult Abuse training within 4 months of hire date   **What Makes You Stand Out** + 1 year office experience + 2-3 years customer service experience + Knowledge and understanding of medical terminology + Preferred knowledge of computer software/systems included but not limited to: + Cerner + Microsoft Office Professional Suite (Outlook, Word, Excel)   **Competitive benefits package for full-time employees working 30+ hours a week:** + Health insurance (up to 79% employer paid) + Dental insurance + Vision insurance + 401(k) with profit sharing and employer match + Paid time off (accrue up to 80 hours during first year of employment; increases based on tenure with agency) + 10 paid holidays + 80 hours sick time + 2 wellness days + Staff development and training + Public Service Loan Forgiveness (PSLF) eligibility for federal student loans + Employer paid CEU's through Relias + On-site primary care + PerkSpot- employee discount program + MeMD- virtual health provider for you and your family + Free talk therapy + $0 Telehealth/urgent care + Discounted psychiatry + Employee assistance program + Advancement opportunities   **About the Organization** Hillcrest Family Services is a non-profit organization that assists adults and children in need of help. Every day, Hillcrest builds confidence in hundreds of people and families. We strive to be a leading provider in supporting brain health and wellness. We’re a place where compassion is commonplace. Where our passion soars and faith restores.  **COVID-19 Vaccination Not Required** Primary Contact 315333 Human Resources , 563-557-8211 Phone Phone Phone 563-207-5051 Fax humanresources@hillcrest-fs.org Email True False True **Job Details** Categories Health Care Human and Social Services Location Wapello, IA Job Type Employee Full/Part Full Time Company ID 1066 Job REQ # 138818 \# Positions 1 Start Date 20240920 End Date 20241022 Featured Job TH Ad TH Comments **Similar Jobs** Inpatient Pharmacist - FT - 7 - on - 7 off - Night MercyOne Outpatient Certified Alcohol and Drug Counselor Hillcrest Family Services RN-Inpatient Acute Rehab UnityPoint Health Finley Hospital RN-Inpatient Acute Rehab UnityPoint Health Finley Hospital Program Manager RN-Patient Safety/Process Improvem UnityPoint Health Finley Hospital Patient Service Representative - Call Center Grand River Medical Group LPN-Rehabilitation Inpatient UnityPoint Health Finley Hospital Occupational Therapist-Inpatient UnityPoint Health Finley Hospital Patient Care Technician-5 Medical/Surgical UnityPoint Health Finley Hospital Patient Care Technician-5 Medical/Surgical UnityPoint Health Finley Hospital **Share this Job** Hillcrest Family Services **About the Company** Founded in 1896, Hillcrest Family Services is a non-profit health and human services provider, accredited by the Joint Commission, that assists children, adults, and families in need of help. In 2020, we delivered innovative, collaborative, and resourceful care to 30,648 children, adults, and families from 52 Iowa counties, 6 Illinois counties, and 4 Wisconsin counties in an effort to ensure they were safe, secure, and well. Our nearly 400 Hillcrest team members in 30+ programs served our clients while upholding our core values - Compassion for All, Trustworthiness, Collaboration, and Community Involvement. With primary programming and administrative offices in Dubuque, Hillcrest also operates programs in Cedar Rapids, Iowa City, Maquoketa, Clinton, Washington, Mt. Pleasant, Wapello, and Ottumwa. Mission: _Meeting people as they are today; Guiding them to where they want and need to be tomorrow. ~Help for today, Hope for tomorrow~_