**Employment Type:** Full time **Shift:** **Description:** **Position Purpose:** Coordinates and schedules appointments and resources for patients and physicians for procedures and tests. Adheres to MercyOne’s performance expectations and performs all defined services and other related duties in accordance with the Mission, Vision and Values of MercyOne. **What you will Do:** + Enters patient procedure and test information. + Contacts patient for pre-procedure information. + Notifies appropriate department of discrepancies for resolution. + Ensures scheduling is appropriate and ensures insurance pre-authorization and insurance information is entered. + Ensures orders are sent to the relevant department. + Adheres to all safety, infection control and employee health policies and procedures. **Hours/Schedule:** _.9 FTE; 72 hours per bi-weekly pay period; typical shift between 8:00am -4:30pm, with a half day off each week; no weekends or holidays._ **Minimum Qualifications:** + Graduate of an accredited nursing or medical assistance program preferred. Candidates with certification and/or appropriate experience in a related field may be considered. + Minimum of one-year medical office experience. + Intermediate language, basic math, intermediate reasoning ability. + Ability to convey positive image and communicate tactfully and professionally with staff, patients and the public. + Ability to work with diverse groups of people and to work under pressure. **Position Highlights and Benefits:**  We care about your well-being, both physical and mental, which is why our benefit package includes:   + Wellness programs  + Personalized health, dental, and vision insurance plans + Paid time off  + Long- and short-term leave  + Retirement planning  + Life insurance coverage  **Ministry/Facility Information:** MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: + MercyOne Waterloo Medical Center (https://www.mercyone.org/northeastiowa/location/mercyone-waterloo-medical-center-1) , an Area Level III Trauma Center and an accredited chest pain center + MercyOne Cedar Falls Medical Center, (https://www.mercyone.org/northeastiowa/location/mercyone-cedar-falls-medical-center) Community Level IV Trauma Designation + MercyOne Oelwein Medical Center (https://www.mercyone.org/northeastiowa/location/mercyone-oelwein-medical-center) , Community Level IV Trauma Designation With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran