Building Location:Building F - Duluth Clinic - 3rd Street

Department:46560 Post Visit Scheduling

Job Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications:

Key Responsibilities:
•    Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
•    Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
•    Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
•    Handles incoming calls, follow-up and referral work queues, ticket scheduling. 
•    Proficiently and accurately enters data into the permanent electronic health record while talking with patients. 
•    Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.

Preferred Qualifications:
•    Previous patient access representative or scheduling experience preferred.

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Days

Shift End Time:Days

Weekends:

Holidays:No

Call Obligation:No

Union:DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:11/5/2024 11pm