Building Location:Building D - Miller Dwan Medical Center - EH Duluth

Department:12860 Interventional Pain Ctr

Job Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications:

Key Responsibilities:

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patientsFull pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibilityCoordinates the scheduling of services for patients including ancillary and procedure schedulingHandles incoming calls, follow-up and referral work queues, ticket scheduling Proficiently and accurately enters data into the permanent electronic health record while talking with patientsWorks as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

Previous patient access representative or scheduling experience preferred

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:1

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Day

Shift End Time:Day

Weekends:

Holidays:No

Call Obligation:No

Union:DC USWA Main & Neighborhoods (DCUMN)

Union Posting Deadline:01/14/2025

Compensation Range:

$17.62 - $26.25

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.

Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.

Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.

Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.

Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.