Work where everymomentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated servicesndash all under one roof Our system of care includes a truly integrated team with the most talented experienced and compassionate caregivers and physicians backed by the latest cutting edge technologyThe Scheduler is responsible for optimal workflow scheduling and coordination of hematology oncology and non oncologic ambulatory treatments according to department protocols which includes coordination of appointments telephone call management confirm treatment orders are in EMR and confirm authorization Responsibilities include but are not limited to the followingAppropriately schedule and or reschedule departmental treatments according to specific modality protocols and patient care requirements maintaining patient confidentiality in accordance with HIPAA guidelines Confirms completion and accuracy of providers order in relation to requested appointment type and length for compliancemedical necessity and communicates discrepancies to provider officeConfirms all relevant patient information including consent for treatment scheduling chemotherapy education and all other relevant appointments Obtains current complete and accurate patient insurance information to ensure reimbursement Update demographic and payer information as needed while speaking with patient Call patients to schedule appointment based on order informationCoordinate multidisciplinary and interdepartmental appointments in conjunction with nursing to maintain seamless patient care such as cardiology radiation oncology BMT research and radiology appointmentsProvides office support to meet the unit needs Function as a point person interacting in a courteous manner with patients patient families providers nurses administrative staff internal and external to HHC in the coordination of patient care such as but not limited to answering questions triaging calls obtaining patient transport required equipment and supplies patient referrals resolving registration and billing issues etcWork where everymomentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkThe Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated servicesndash all under one roof Our system of care includes a truly integrated team with the most talented experienced and compassionate caregivers and physicians backed by the latest cutting edge technologyThe Scheduler is responsible for optimal workflow scheduling and coordination of hematology oncology and non oncologic ambulatory treatments according to department protocols which includes coordination of appointments telephone call management confirm treatment orders are in EMR and confirm authorization Responsibilities include but are not limited to the followingAppropriately schedule and or reschedule departmental treatments according to specific modality protocols and patient care requirements maintaining patient confidentiality in accordance with HIPAA guidelines Confirms completion and accuracy of providers order in relation to requested appointment type and length for compliancemedical necessity and communicates discrepancies to provider officeConfirms all relevant patient information including consent for treatment scheduling chemotherapy education and all other relevant appointments Obtains current complete and accurate patient insurance information to ensure reimbursement Update demographic and payer information as needed while speaking with patient Call patients to schedule appointment based on order informationCoordinate multidisciplinary and interdepartmental appointments in conjunction with nursing to maintain seamless patient care such as cardiology radiation oncology BMT research and radiology appointmentsProvides office support to meet the unit needs Function as a point person interacting in a courteous manner with patients patient families providers nurses administrative staff internal and external to HHC in the coordination of patient care such as but not limited to answering questions triaging calls obtaining patient transport required equipment and supplies patient referrals resolving registration and billing issues etcEducationHigh School DiplomaExperienceTwo years medical office experience requiredTwo years scheduling in medical office andor diagnostic imaging preferredKnowledge Skills and Ability RequirementsGeneral understanding of optimal patient flow scheduling medical oncology and infusion appointmentsKnowledge of the principles and practices of providing excellent patientcustomer services and experienceWorking knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirementDemonstrates commitment to service excellence in daily contact with patients physicians co workers and visitorsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability statusEducationHigh School DiplomaExperienceTwo years medical office experience requiredTwo years scheduling in medical office andor diagnostic imaging preferredKnowledge Skills and Ability RequirementsGeneral understanding of optimal patient flow scheduling medical oncology and infusion appointmentsKnowledge of the principles and practices of providing excellent patientcustomer services and experienceWorking knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirementDemonstrates commitment to service excellence in daily contact with patients physicians co workers and visitorsWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentAs an Equal Opportunity EmployerAffirmative Action employer the organization will not discriminate in its employment practices due to an applicantrsquos race color religion sex sexual orientation gender identity national origin and veteran or disability status