Job Summary:MaineGeneral Health. We’re with you. Be with us!

MaineGeneral Health is a comprehensive non-profit system with the mission of enhancing, every day, the health of our patients, our families and our communities.

If you are looking for the opportunity to support your friends, family, and your community through your work at MaineGeneral Health...Come be with us.

Job Description:

The Role: Patient Scheduling Representative

MaineGeneral Health is a leading health care system that is proud of the culture of excellence, compassion and collaboration that extends to our patients and their families. We are offering an opportunity for a Patient Scheduler to join our team.

The Opportunity:

MaineGeneral Health is currently seeking a Patient Scheduler to join our team of professionals.  The Patient Scheduler is responsible for gathering and verifying patient information including patient demographics and insurance information for scheduled appointments at our facility and physician practices. If you enjoy working in a fast-paced environment and have a desire to help patients, this is your opportunity to be part of a great team.

The Work:

Schedules appointment times using computerized scheduling programsCommunicates with medical and clinical staff to ensure availability of facilities and staff and intake preauthorization's at time of schedulingCommunicates with patients and/or their families, as permissible, to provide necessary pre-procedure instructions and to confirm appointmentsIntakes demographics, insurance information, and pre-authorizations as necessary for all scheduled encounters

You Have:

Ability to handle a large volume of outgoing and incoming callsStrong interpersonal and customer service skills (effective listening, clear communication, effective customer problem resolution, and a warm demeanor) 1+ year working in customer service, preferably in healthcareKnowledge of medical terminology preferredExperience with using everyday computer electronic technology tools (e.g., email, data retrieval, voicemail, and internet/intranet) as well as ability to effectively utilize and enter information in the electronic medical record (EMR) 

You Get:

Supported in all aspects of your wellness – physical, emotional, financial, and professional – We feel this is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

We offer you quality health, dental, and vision benefits and wellness programs and resources to provide access to resources for a healthy lifestyle and help manage health care costsAn employee discount program is available to all employees for services provided by MaineGeneral Medical CenterAccess to industry-leading leave for new parentsGenerous earned time - We believe employees need and deserve time away from work to observe holiday, be with family, go on vacation, or simply take care of themselvesWhen life gets challenging, you have access to our Employee Assistance Program for you members of your householdIf eligible, you receive up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income planA variety of leadership-supported programs and learning and development resources for every stage of your professional development. We know that our employees are our most valuable resource – you are how we grow our business and care for our community

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .

Scheduled Weekly Hours:40

Scheduled Work Shift:Day (United States of America)

Job Exempt: No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.Employees have access to industry-leading leave for new parents.A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.Tuition Reimbursement is available to all employees to further develop skills and career.We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .