*_SUMMARY_* We are currently seeking a *PSC Ambulatory I-FOH*to join our Radiology team. This 0.60 FTE (48 hours per pay period) role will primarily work on-site (Days, M - F). *Purpose of this Position:*The purpose of this position is to provide a welcoming experience for patients and their families. The main objectives of this position are to meet and exceed patient expectations as it relates to front desk procedures; to act and communicate in a professional and positive manner to patients, providers and care team staff; and to provide team-oriented support to staff to assist in meeting overall HHS registration quality goals. This is a high patient volume, multi-tasking position, with afternoon, evening and weekend hours. *_RESPONSIBILITIES_* * Welcomes patients and guests in a friendly manner, following the “I am Welcomed” standard workflow * Provides navigation assistance to all patients and guests * Utilizes the electronic health record accurately and efficiently to perform the following functions: o Patient Check-in o Point of Service Collections (Co-payments, Self-pay, and outstanding balances) o Registration o Patient Check-out (Schedule following the standard processes) o Verify insurance accuracy through RTE (Real Time Eligibility) and Benefit Engine * Ensures personal workspace and patient waiting areas are neat and sanitized. * Responsible for handling patient financial transactions o Cash Box o Cash Collections o Credit/Debit card transactions o Daily reconciliation * Promotes the organization and assists in maintaining clinic efficiency * Check-out patients * Provide scheduling support for contracted providers and specialty departments * Provide support for providers with requests and urgent needs * Manages special patient needs upon request * Maintains Clerical Pool In-basket messages; messages are completed appropriately based on the SLA (Service Line Agreement) and urgency of the message * Receives and creates encounters for medical forms and delivers them to the clinical team * Assist with processing of time sensitive patient’s needs, such as patient forms, etc. * Perform other duties as assigned *_QUALIFICATIONS_* */Minimum Qualifications:/* * High School Diploma or equivalent * At least one year of experience in related field and/or six months of Front of House experience * One year of customer service experience /*Preferred Qualifications:*/ * Ability to work cohesively, effectively, and respectively with individuals from a variety of economic, social, and culturally diverse backgrounds * Ability to work in a fast-paced, continually changing environment * Ability to respond appropriately to shifting priorities * Ability to prioritize work assignments * Consistently exceeds quality and productivity standards, including accuracy in patient registrations and scheduling as well as customer service expectations * Demonstrates knowledge and understanding of organizational policies and procedures * Technical proficiency in basic computer skills and applications suca as Microsoft Office and Outlook * Ability to work independently and in a team setting */Knowledge/ Skills/ Abilities:/* * 6 months of previous HHS experience * Associate Degree (Healthcare or Business concentration preferred) or 2 years of customer service experience in similar clinic/ambulatory healthcare environment * Certification from o HFMA OR o NAHAM OR o HBI Patient Access Certification * Experience with Electronic Health Records (EHR) – Epic experience preferred * Understanding of medical terminology * Experience with different payers/insurance requirements * Bilingual fluency in English/Spanish or English/Somali or other languages including ASL (not required) **Title:** *Patient Service Coordinator Ambulatory I - FOH, Radiology* **Location:** *MN-Minneapolis-Downtown Campus* **Requisition ID:** *250359*